Airbnb has announced that it will work on implementation of improved Terms and Conditions in order to better inform consumer about its prices. This actions followed after presentation of its terms and conditions at meeting of EU consumers protection authorities and EU Commission, where these bodies requested from Airbnb to give proposal until end of August how will align its terms and conditions with EU consumers protection legislation. Amnog other, these change are related to Airbnb to clearly present prices including all additional fees, making it clear if host is private person on professional, clearly presenting all remedies and legal actions to consumers, etc. These changes need to be implemented by the end of 2018.
Consumer trust is one of the main preconditions for the success of e-commerce. E-commerce is still relatively new and consumers are not as confident with it as with real-world shopping. Consumer protection is an important legal method for developing trust in e-commerce.