AI tools launched for Citigroup employees in eight countries

Citigroup has launched new AI tools to enhance workplace efficiency for 140,000 employees across eight countries. The tools, named Citi Assist and Citi Stylus, aim to simplify tasks such as navigating internal policies and analysing multiple documents. Initially available in countries including the US, UK, and India, the tools will be gradually introduced in more markets.

Citi Assist functions like a highly knowledgeable colleague, guiding users through HR, compliance, finance, and risk procedures. Citi Stylus, on the other hand, allows employees to summarise, compare, or search through multiple documents simultaneously, improving productivity and workflow.

Tim Ryan, Citigroup’s Head of Technology and Business Enablement, explained that staff can propose new uses for the tools, ensuring they evolve alongside employees’ needs. While separate from the bank’s broader efforts to enhance data management, the AI tools are expected to contribute to overall operational improvement.

Chief Technology Officer David Griffiths emphasised that the AI rollout aligns with Citigroup’s commitment to innovation and efficiency in a rapidly evolving financial landscape.