Dutch study explores how to scale AI across government organisations

Dutch research organisation TNO has conducted an exploratory study examining how AI applications can be scaled across government organisations in the Netherlands. The study was commissioned by the Ministry of the Interior and Kingdom Relations because AI offers opportunities for public sector services and operations.

The study supports the Netherlands’ Digitalisation Strategy, which calls for a more proactive government role in the development and adoption of AI. One option under consideration is an AI scaling facility that would support the reuse and further development of successful AI applications, helping deploy them more quickly and across a wider range of organisations.

According to the study, scaling AI is not a linear or one-size-fits-all process. Depending on their goals, context, and partnerships, organisations may follow different approaches, including scaling within one organisation, replicating solutions across similar organisations, adapting them to new sectors or tailoring broad solutions to local needs.

TNO identifies seven approaches to AI scaling: scaling in, scaling out, scaling beyond, scaling together, scaling down, scaling up and scaling deep. The strategies cover internal adoption, cross-organisational reuse, sectoral adaptation, collaborative development, localisation, policy and standards work, and cultural or behavioural change inside organisations.

A related ‘Conversation starter’ has also been developed to help organisations assess AI scaling initiatives at the outset. The recommendations include treating scaling as a strategic decision, selecting an approach aligned with intended outcomes, addressing governance and organisational culture, reusing existing solutions where possible, investing in AI literacy and documentation, clarifying ownership and funding arrangements, and regularly assessing whether scaling remains desirable, feasible and legally appropriate.

Why does it matter?

Many governments are moving beyond AI experimentation and focusing on how successful projects can be deployed at scale. However, expanding AI use across public institutions often involves organisational, governance and cultural challenges that extend beyond technology itself.

The Dutch study highlights the need for structured approaches to AI adoption, emphasising reuse, collaboration and institutional capacity. Its findings could help governments accelerate AI deployment while maintaining accountability, effectiveness and compliance with legal requirements.

Would you like to learn more about AI, tech, and digital diplomacy? If so, ask our Diplo chatbot!