AI and AR reshape Starbucks’ back-of-house systems
Automating inventory with AI, Starbucks looks to minimise shortages and reinvest staff time into customer service.
Starbucks will deploy an AI-powered inventory system across all North American stores. Built with NomadGo, it automatically scans shelves using AR and computer vision to flag low stock.
Counts that once took an hour now take about 15 minutes, enabling up to eight counts weekly. The system frees staff to focus on service while providing real-time data for more intelligent supply chain decisions.
The rollout follows other digital upgrades, including a Shift Marketplace for scheduling, Green Dot Assist for AI support, and a new point-of-sale system. Together, these tools show Starbucks’ growing reliance on AI.
Competitors like McDonald’s and Chick-fil-A are also turning to AI for back-of-house operations. From accuracy scales to computer vision food checks, fast-food chains are betting heavily on automation to boost efficiency.
For Starbucks, success will be judged by fewer shortages, consistent customer experiences, and staff reinvested in service. AI-driven accuracy could become a defining advantage in an industry built on trust.
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