AI agents set to transform businesses in 2025

Autonomous agents and profitability are predicted to define the AI landscape in 2025, according to industry experts. These agents, designed to perform tasks like scheduling or making purchases without direct user input, are gaining momentum due to advancements in reasoning techniques. OpenAI CFO Sarah Friar anticipates rapid progress in this area, emphasising their potential to simplify everyday activities.

The emergence of step-by-step reasoning methods, exemplified by OpenAI’s recent models, has paved the way for this evolution. Friar, who joined the Microsoft-backed company earlier this year, also highlighted the approaching milestone of AGI, predicting its arrival in the near term. Such developments promise to reshape the capabilities of AI, enabling it to surpass human efficiency in economically valuable tasks.

Industry leaders are already witnessing the transformative impact of AI. George Mathew from Insight Partners cited significant productivity gains, such as digital sales teams that operate at a fraction of traditional labour costs. Similarly, Molly Alter of Northzone forecasted 2025 as a turning point for AI profitability, shifting the focus from growth to improved profit margins through streamlined processes.

Beyond startups, established firms are integrating AI into their workflows. For example, BNY Mellon has equipped thousands of employees with tools to create AI-powered agents. CEO Robin Vince highlighted these tools’ ability to deliver insights and solutions that were previously unattainable, underscoring AI’s growing role in enhancing business efficiency and client services.