The OECD Council recommendation on consumer dispute resolution and redress

12 Jul 2007

Link

Principles and Recommendations

The recommendation was adopted by the OECD Council on 12 July 2007. Amongst other things the recommendation acknowledges that ‘consumer disputes require tailored mechanisms that provide consumers with access to remedies that do not impose a cost, delay and burden disproportionate to the economic value at stake and at the same time do not cause excessive or disproportionate burdens on society and business’ and that ‘existing domestic frameworks for consumer dispute resolution and redress were developed to address domestic cases and are not always adequate to provide consumers with remedies across borders’.