OECD guidelines for consumer protection in the context of electronic commerce

Manuals and Handbooks

The objective of the Guidelines for Consumer Protection in the Context of Electronic Commerce, approved on 9 December 1999 by the OECD Council, is to ensure that consumers are protected when shopping online as much as they are protected when shopping in a physical store. The Guidelines aim to assist governments, business and consumer representatives to develop and implement online consumer protection mechanisms without creating impediments to trade.