Jordan e-Government Program

Strategies and Action Plans

The Jordan e-Government Program aims to contribute significantly to Jordan’s socioeconomic development. It leverages technology to transform the public sector into a more efficient, transparent, and accessible service provider, ensuring services are available to everyone regardless of location, economic status, or IT capabilities.

Vision and Objectives

The vision, inspired by King Abdullah II, focuses on:

  • Socio-economic development
  • Transition to a knowledge-based economy
  • Leveraging human resource capital
  • Comprehensive public sector reform

The objectives aim to increase information accessibility, improve performance and efficiency, reduce costs, ensure transparency, enhance public sector e-skills, promote the ICT sector, and boost e-commerce activities in Jordan.

Strategic Initiatives and Approaches

The program includes a series of initiatives such as:

  • National agenda
  • Government Performance Management Initiative
  • Public Sector Reform Initiative
  • e-Government, e-Justice, and e-Education Initiatives
  • National Broadband Network Initiative
  • Public-Private Partnership Initiatives

Program Structure and Management

The program is structured around several management areas:

  • Program Management Office: Responsible for project management services and implementation.
  • Strategy Management: Develops the e-Government strategy and roadmaps.
  • Change Management: Focuses on awareness, communication, and literacy training.
  • Technology Management: Handles architecture, security, and support services.
  • Operations Management: Manages secure government networks and contact centers.

Life Cycle of e-Government Initiatives

The life cycle of initiatives within the program includes:

  • Readiness assessment
  • Identification of key pillars such as infrastructure, technology, organization, administration, and legislation
  • Strategy and architecture planning
  • Setup of a Project Management Office (PMO) for delivery

Key Success Factors

The document identifies several key success factors for the program:

  • Bridging the digital divide through increased PC and Internet penetration
  • Integrating functional silos and improving access to information
  • Adopting a customer-centric approach
  • Ensuring the availability of skilled personnel and financial resources
  • Building ready and reliable infrastructure
  • Fostering partnerships with the private sector and academia
  • Maintaining institutional continuity and executive decision support

Impact and Feedback

The program also outlines expected outcomes such as better information accessibility, customer-centric electronic service delivery, and various delivery channels that emphasize process reengineering over mere automation.

This e-Government Program is designed to modernize and streamline government operations, enhance public services, and ensure that the benefits of digital transformation are widely accessible across Jordanian society.