e-Government Strategy 2014-2016 for Jordan

The e-Government Strategy 2014-2016 outlines Jordan’s comprehensive approach to implementing and enhancing e-Government services. The strategy is designed to integrate e-services across various government departments and to engage citizens more actively in the governance process. Here are the main components and objectives outlined in the strategy:

Objectives and Vision

The strategy is committed to delivering high-quality, customer-centric services accessible to all citizens irrespective of their location, economic status, or ICT capabilities. It aims to consolidate government resources, engage citizens in local economic development, and facilitate access to government services, promoting greater citizen empowerment.

Strategic Initiatives

The strategy introduces several key initiatives:

• Whole of Government Approach: Integrating services across different government agencies to improve efficiency and service delivery.
• e-Participation: Increasing citizen participation in government through digital platforms to enhance transparency and governance processes.
• Mobile Government (m-Government): Utilizing mobile technologies to make government services more accessible to the public.
• Open Data: Making government data available to enhance transparency and enable private sector innovation and public scrutiny.

Performance Indicators and Accountability

The strategy outlines specific performance indicators to track the progress of e-Government implementations, such as the number of services available online and the level of citizen engagement through digital channels.

Critical Success Factors and Risks

It also addresses the critical success factors necessary for the successful implementation of e-Government, including political commitment, availability of resources, and the private sector’s participation. Potential risks such as resistance to change and the high costs associated with e-Government projects are discussed, with mitigation strategies provided.

Future Directions

The document emphasizes the importance of aligning e-Government efforts with national priorities and international standards, aiming to enhance Jordan’s competitiveness and socio-economic development through effective use of ICT.

This strategic approach highlights Jordan’s commitment to transforming public service delivery through technology, ensuring that e-Government initiatives are inclusive, efficient, and beneficial to all citizens.