Digital Public Services Switzerland strategy for 2024-2027

January 2024

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Strategies and Action Plans

Digital Public Services Switzerland’s strategy for 2024-2027 aims to advance the digital transformation of Swiss administrations across federal, cantonal, and municipal levels.

Key points include:

  1. Objective and Scope: The strategy sets forth how digital transformation will be prioritised and implemented across all levels of government, with a focus on cooperative action.
  2. Background: The strategy builds on decades of collaborative digital initiatives, including the 2017 Tallinn Declaration on eGovernment and the 2023 Digital Switzerland strategy.
  3. Strategic Framework: The strategy aligns with existing national and cantonal digital transformation plans and introduces new goals and priorities.
  4. Components:
    • Vision: Enabling effective, transparent, and secure digital interaction with public administration.
    • Principles: Focused on user-centricity, digital-first approaches, interoperability, security, transparency, and sustainability.
    • Fields of Action: Including foundational services and infrastructures, legal frameworks, standards, digital services, digital culture and skills, and enhanced collaboration.
  5. Strategic Priorities and Goals: These are set across six areas:
    • Expanding digital government services nationwide.
    • Implementing One-Stop-Government platforms.
    • Introducing a nationwide E-ID and trust infrastructure.
    • Promoting value-added data usage.
    • Enabling cloud-based government solutions.
    • Strengthening collaboration to act as an interconnected system.
  6. Implementation: The strategy will be implemented through coordinated efforts among all levels of government, guided by the Digital Administration Switzerland organisation.
  7. Glossary and Terms: Definitions of key terms and concepts used within the strategy are provided.

The strategy emphasises creating a unified and efficient digital government ecosystem that enhances service delivery, ensures security and transparency, and fosters innovation and collaboration across Switzerland.