European Commission expands AI assistant across global DG INTPA network
The AI assistant supports staff with policy and funding work across more than 100 countries and has attracted over 2,000 regular users.
The European Commission’s Directorate-General for International Partnerships (DG INTPA) has expanded the use of an AI assistant to support staff across its headquarters and delegations in more than 100 countries.
Launched in March 2026 and developed with Accenture, the AI assistant is tailored to DG INTPA’s internal procedures, terminology and policy work. According to Accenture, the platform has more than 2,000 regular users and has processed over 400,000 queries.
The assistant combines large language models with secure access to internal documents and internet connectivity to support policy, funding and operational tasks. The programme also includes staff training and human oversight to promote the responsible use of AI.
According to Accenture, the next phase will introduce agentic AI capabilities for selected workflows, alongside a user feedback mechanism to help refine the system.
Why does it matter?
The deployment illustrates how AI is moving from pilot projects to routine administrative support within public institutions. Rather than focusing only on productivity, the Commission is combining AI tools with governance measures such as staff training and human oversight to support responsible adoption.
The planned introduction of agentic AI also reflects a broader shift towards more autonomous workplace systems. If successful, DG INTPA’s experience could inform wider adoption of AI across EU institutions and other public administrations seeking to modernise policy and operational processes.
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