ADR deadline falls for European Commission digital consumer redress tool

The European Commission is required, by 20 April 2026, to develop a user-friendly digital interactive tool providing information on consumer redress, including the use of alternative dispute resolution in cross-border disputes, under Directive (EU) 2025/2647.

According to the directive, the tool must also include links to information on consumer rights, host the lists of alternative dispute resolution entities and notified ADR contact points, and link to their websites. Where available, it must include direct links to ADR complaint forms.

The same provision requires the tool to include a machine translation function, which must be made available free of charge to ADR entities and ADR contact points. The Commission is also required to promote the tool and ensure its technical maintenance.

The directive says the tool aims to help consumers identify appropriate redress options for their specific case, especially in cross-border situations, and to support them in taking the appropriate action.

The recitals state that the additional functions of the tool, including direct links to complaint forms and the machine translation function, should be available as soon as possible, no later than 20 April 2026. Member States are to apply the measures from 20 September 2028.

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