Workers voice concern over AI-driven workplace change

Nearly half of workers fear AI may benefit employers more than employees.

Robotic arm sorting paperwork in an office environment as workers sit in the background

Four in five workers believe AI will affect their daily tasks, as companies expand the use of AI chatbots and automation tools in the workplace, according to a new Randstad survey.

Demand for roles requiring ‘AI agent‘ skills has risen by 1,587%, reflecting a shift towards automation in low-complexity and transactional jobs, the recruitment firm said in its annual Workmonitor report.

Randstad surveyed 27,000 workers and 1,225 employers, analysing more than three million job postings across 35 global markets to assess how AI is reshaping labour demand.

Corporate cost-cutting pressures, weakened consumer confidence, and geopolitical uncertainty linked to US trade policies are accelerating workforce restructuring across multiple industries.

Gen Z workers expressed the highest level of concern about AI’s impact, while Baby Boomers reported greater confidence in their ability to adapt, as nearly half of employees said the technology may benefit companies more than workers.

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