New IBM offering blends expert teams and AI digital workers for enterprise scale

IBM has unveiled a new consulting service designed to help organisations deploy and scale enterprise AI by pairing human experts with digital workers powered by AI.

The approach aims to address common challenges in AI adoption, such as skills gaps, governance, and integration with legacy systems, by combining domain expertise with automated AI capabilities that can execute repetitive and data-intensive tasks.

The service positions digital workers as extensions of human teams, enabling enterprises to accelerate workflows across areas such as finance, supply chain, customer service and IT operations. IBM emphasises that human specialists remain central to strategy, oversight and ethical use of AI, while digital workers support execution and scalability.

The offering includes guidance on governance frameworks, model choice, data architecture and change management to ensure responsible, secure and efficient deployment of AI technologies at scale.

IBM’s hybrid model reflects a broader industry trend toward human-AI collaboration, where AI amplifies professional capabilities while preserving human decision-making and oversight.

The company believes this will help organisations achieve measurable business outcomes faster than traditional AI implementations that rely solely on technology teams.

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