AI receptionist begins work at UK GP surgery
Emma, an AI receptionist in the UK, helps doctors gather patient information efficiently while some patients still prefer human contact.
A GP practice in North Lincolnshire, UK, has introduced an AI receptionist named Emma to reduce long wait times on calls. Emma collects patient details and prioritises appointments for doctors to review.
Doctors say the system has improved efficiency, with most patients contacted within hours. Dr Satpal Shekhawat explained that the information from Emma helps identify clinical priorities effectively.
Some patients reported issues, including mistakes with dates of birth and difficulties explaining health problems. The practice reassured patients that human receptionists remain available and that the AI supports staff rather than replacing them.
The technology has drawn attention from other practices in the region. NHS officials are monitoring feedback to refine the system and improve patient experience.
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