Apple support scam targets users with real tickets
Scammers create professional-looking emails and calls, making careful verification and multi-layered security essential for account safety.
Cybercriminals are increasingly exploiting Apple’s support system to trick users into surrendering their accounts. Fraudsters open real support tickets in a victim’s name, which triggers official Apple emails and creates a false sense of legitimacy. These messages appear professional, making it difficult for users to detect the scam.
Victims often receive a flood of alerts, including two-factor authentication notifications, followed by phone calls from callers posing as Apple agents. The scammers guide users through steps that appear to secure their accounts, often directing them to convincing fake websites that request sensitive information.
Entering verification codes or following instructions on these fraudulent pages gives attackers access to the account. Even experienced users can fall prey because the emails come from official Apple domains, and the phone calls are carefully scripted to build trust.
Experts recommend checking support tickets directly within your Apple ID account, never sharing verification codes, and reviewing all devices linked to your account. Using antivirus software, activating two-factor authentication, and limiting personal information online further strengthen protection against such sophisticated phishing attacks.
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