Enterprise AI gains traction at Mercedes-Benz with Celonis platform

Mercedes-Benz reported faster decisions and better on-time delivery at Celosphere 2025. Using Celonis within MO360, it unifies production and logistics data, extending visibility across every order, part, and process.

Order-to-delivery operations use AI copilots to forecast timelines, optimise sequencing, and cut delays. After-sales teams surface bottlenecks in service parts logistics and speed customer responses. Quality management utilises anomaly detection to identify deviations early, preventing them from impacting production output.

Executives say complete data transparency enables teams to act faster and with greater precision across production and supply chains. The approach helps anticipate change and react to market shifts. Hundreds of active users are expanding adoption as data-driven practices scale across the company.

Celonis positions process intelligence as the backbone that makes enterprise AI valuable. Integrated process data and business context create a live operational twin. The goal is moving from visibility to action, unlocking value through targeted fixes and intelligent automation.

Conference sessions highlighted broader momentum for process intelligence and AI in industry. Leaders discussed governance, standards, and measurable outcomes from digital platforms. Mercedes-Benz framed its results as proof that structured data and AI can lift performance at a global scale.

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