Kiwi.com eyes agentic AI future with new booking technology

Kiwi.com has unveiled an AI-powered system that enables direct airline bookings, partnering with AIpic to launch the industry’s first Model Context Protocol (MCP) server. However, this technology links flight inventory directly with major AI platforms.

MCP is an open standard likened to a ‘USB-C for AI’. It lets large language models access real-time services beyond their pre-trained data. The access enables AI agents to search and book flights on a user’s behalf.

Kiwi.com says the technology positions it to capture growing demand, as consumers increasingly use AI platforms like ChatGPT, Claude, and Microsoft Copilot to plan travel. Experts anticipate that agentic AI systems will become the dominant interface for online services.

With MCP, users can request flights in natural language, specifying dates, destinations, passenger numbers, and cabin preferences. The AI agent accesses Kiwi.com’s inventory, returning curated results in the user’s preferred currency and time zone and an instant booking link.

The company considers the integration a new distribution channel and a potential model for other online travel agencies. It adapts to changing search and booking behaviours driven by AI.

Would you like to learn more about AI, tech, and digital diplomacy? If so, ask our Diplo chatbot!