Building digital resilience in an age of crisis
From cutting-edge frameworks to digital solidarity powered by social media, global experts explored how technology can strengthen our ability to face disasters together.
At the WSIS+20 High-Level Event in Geneva, the session ‘Information Society in Times of Risk’ spotlighted how societies can harness digital tools to weather crises more effectively. Experts and researchers from across the globe shared innovations and case studies that emphasised collaboration, inclusiveness, and preparedness.
Chairs Horst Kremers and Professor Ke Gong opened the discussion by reinforcing the UN’s all-of-society principle, which advocates cooperation among governments, civil society, tech companies, and academia in facing disaster risks.
The Singapore team unveiled their pioneering DRIVE framework—Digital Resilience Indicators for Veritable Empowerment—redefining resilience not as a personal skill set but as a dynamic process shaped by individuals’ environments, from family to national policies. They argued that digital resilience must include social dimensions such as citizenship, support networks, and systemic access, making it a collective responsibility in the digital era.
Turkish researchers analysed over 54,000 social media images shared after the 2023 earthquakes, showing how visual content can fuel digital solidarity and real-time coordination. However, they also revealed how the breakdown of communication infrastructure in the immediate aftermath severely hampered response efforts, underscoring the urgent need for robust and redundant networks.
Meanwhile, Chinese tech giant Tencent demonstrated how integrated platforms—such as WeChat and AI-powered tools—transform disaster response, enabling donations, rescues, and community support on a massive scale. Yet, presenters cautioned that while AI holds promise, its current role in real-time crisis management remains limited.
The session closed with calls for pro-social platform designs to combat polarisation and disinformation, and a shared commitment to building inclusive, digitally resilient societies that leave no one behind.
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