Lloyds Bank to test neurosymbolic AI for better customer support
The technology blends data learning with logic to deliver transparent, hallucination-free AI results.
Lloyds has partnered with UnlikelyAI to test neurosymbolic AI across its operations to enhance customer service and reinforce its commitment to responsible AI. The trial will occur in Lloyd’s Innovation Sandbox and focus on ensuring accurate, consistent and explainable outputs.
UnlikelyAI combines neural networks with logic-based symbolic reasoning to produce AI that avoids hallucinations and supports transparent decision-making. The firm was founded by William Tunstall-Pedoe, the creator of voice assistant Evi, which helped build Amazon’s Alexa.
Lloyds hopes the technology will drive more personalised customer support and improve internal efficiency. The bank recently migrated its AI platforms to Google Cloud, further strengthening its digital infrastructure.
The announcement follows increased scrutiny from MPs over banks’ reliance on AI and tech vulnerabilities. Lloyds CEO Charlie Nunn believes new large language models could significantly improve customer interaction and personalised advice.
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