AI and the future of work: Global forum highlights risks, promise, and urgent choices
As AI continues to reshape industries and redefine the workplace, world leaders and innovators face a pressing question: Can we ensure its benefits are shared fairly before the gap between progress and inequality becomes irreversible?
At the 20th Internet Governance Forum held in Lillestrøm, Norway, global leaders, industry experts, and creatives gathered for a high-level session exploring how AI is transforming the world of work. While the tone was broadly optimistic, participants wrestled with difficult questions about equity, regulation, and the ethics of data use.
AI’s capacity to enhance productivity, reshape industries, and bring solutions to health, education, and agriculture was celebrated, but sharp divides emerged over how to govern and share its benefits. Concrete examples showcased AI’s positive impact. Norway’s government highlighted AI’s role in green energy and public sector efficiency, while Lesotho’s minister shared how AI helps detect tuberculosis and support smallholder farmers through localised apps.
AI addresses systemic shortfalls in healthcare by reducing documentation burdens and enabling earlier diagnosis. Corporate representatives from Meta and OpenAI showcased tools that personalise education, assist the visually impaired, and democratise advanced technology through open-source platforms.
Yet, concerns about fairness and data rights loomed large. Actor and entrepreneur Joseph Gordon-Levitt delivered a pointed critique of tech companies using creative work to train AI without consent or compensation.
He called for economic systems that reward human contributions, warning that failing to do so risks eroding creative and financial incentives. This argument underscored broader concerns about job displacement, automation, and the growing digital divide, especially among women and marginalised communities.
Debates also exposed philosophical rifts between regulatory approaches. While the US emphasised minimal interference to spur innovation, the European Commission and Norway called for risk-based regulation and international cooperation to ensure trust and equity. Speakers agreed on the need for inclusive governance frameworks and education systems that foster critical thinking, resist de-skilling, and prepare workers for an AI-augmented economy.
The session made clear that the future of work in the AI era depends on today’s collective choices that must centre people, fairness, and global solidarity.
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