UK workers struggle to keep up with AI

Despite AI’s promise, many UK employees feel unprepared and unsupported at work, with nearly a quarter saying they lack proper guidance or training.
A new study finds most UK workers are optimistic about AI but feel overwhelmed and undertrained as the technology advances faster than workplace support.

AI is reshaping the UK workplace, but many employees feel unprepared to keep pace, according to a major new study by Henley Business School.

While 56% of full-time professionals expressed optimism about AI’s potential, 61% admitted they were overwhelmed by how quickly the technology is evolving.

The research surveyed over 4,500 people across nearly 30 sectors, offering what experts call a clear snapshot of AI’s uneven integration into British industries.

Professor Keiichi Nakata, director of AI at The World of Work Institute, said workers are willing to embrace AI, but often lack the training and guidance to do so effectively.

Instead of empowering staff through hands-on learning and clear internal policies, many companies are leaving their workforce under-supported.

Nearly a quarter of respondents said their employers were failing to provide sufficient help, while three in five said they would use AI more if proper training were available.

Professor Nakata argued that AI has the power to simplify tasks, remove repetitive duties, and free up time for more meaningful work.

But he warned that without better support, businesses risk missing out on what could be a transformative force for both productivity and employee satisfaction.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!