WTO: How e-commerce can bridge the digital divide

E-commerce is critical for overcoming the digital divide and addressing numerous development issues. It was the main message from the WTO discussion on e-commerce, highlighting the need for increasing connectivity, capacity building, and updating regulations in this field.

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WTO’s discussion on e-commerce and development highlighted the following activities for overcoming digital divides: investment in digital infrastructure, capacity building for new skills, and updating outdated legislation.

In addition, modern payment systems are critical for enabling seamless e-commerce transactions and participation in the digital marketplace.

National initiatives were shared as part of efforts to close the digital divide. These include support for regional digital economy studies, developing online systems to reduce business operation costs, and promoting inclusive digital ecosystems.

Programmes were noted to improve internet access in underserved regions, secure internet usage, digital literacy, and skills development—especially for women and vulnerable groups.

Ambassador Richard Brown of Jamaica emphasised that while digital infrastructure access is necessary, it must be complemented by robust legal and regulatory frameworks addressing consumer protection, privacy, data protection, and cybersecurity to establish trust in digital transactions.

On an international level, WTO can contribute through the Information Technology Agreement and the e-commerce moratorium.

Other organisations, including the OECD, International Trade Centre, and International Telecommunication Union, can play an important role.

UNCTAD’s work on e-commerce and the digital economy is critical for overcoming digital divides and fostering inclusive e-commerce.