Survey reveals distrust of AI in hiring

While AI is already used in recruitment, many worry that it cannot replace the personal touch required in interviews.
Experts suggest AI could improve hiring by identifying key qualifications, but concerns remain about the personal nature of job interviews.

As AI becomes more integrated into daily life, Americans have expressed mixed feelings about its role in job hiring. A survey conducted by Talker Research between October 21-24 revealed that 43% of respondents felt uneasy with AI conducting job interviews, while 32% were comfortable. Generational differences were also evident, with younger generations, particularly Gen Z, more accepting of AI-led interviews than older generations like Baby Boomers.

Despite the concerns, AI’s role in recruitment continues to grow. Philip Gjørup, co-founder of Nord Comms, believes AI could revolutionise the hiring process by swiftly identifying key attributes in candidates. Similarly, Lars Nyman from CUDO Compute points out that AI is already used to assess resumes and assess initial candidate fit, making AI-led interviews a logical next step.

However, AI faces limitations in capturing the personal touch needed in job interviews. While experts agree that AI can streamline recruitment, they also acknowledge that nuanced interpersonal skills, which are vital in interviews, remain beyond the capabilities of current AI technology.

The rising use of AI in hiring has raised concerns about the dehumanising effects of algorithms making important career decisions. Many worry about a lack of empathy in the process, with some likening it to pitching one’s career story to a ‘vending machine.’ As AI technology develops, it may take more time for people to adapt to its growing presence in the hiring process.