TRAI introduces new telecom regulations to enhance service quality
Addressing persistent issues like frequent call drops and service interruptions, TRAI has introduced a robust enforcement mechanism with significant financial penalties for non-compliance.
The Telecom Regulatory Authority of India (TRAI) has taken crucial steps to enhance service quality in the telecommunications sector by mandating compliance reports from telecom companies, effective 1 October. That directive faces opposition from industry players, who contend that the new regulations will increase operational costs and compliance burdens.
Nonetheless, TRAI’s enforcement of these regulations aims to guarantee that consumers receive reliable and high-quality telecommunications services. Introducing stricter quality standards explicitly targets the performance of fixed, wireless, and broadband services, addressing persistent issues such as frequent call drops and service interruptions.
Furthermore, TRAI has significantly raised financial penalties for non-compliance, implementing a graded penalty system that escalates from ₹1 lakh to ₹10 lakh based on the severity of the violation. This adjustment creates a robust incentive for telecom companies to comply with the new quality norms. Additionally, operators must compensate users through rent rebates and validity extensions for service outages exceeding 24 hours, underscoring TRAI’s commitment to consumer protection.
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