Australia’s digital identity systems in danger of fregmentation
ConnectID, the Australian digital identity exchange, celebrates its first anniversary while facing challenges in implementing digital identity systems in line with interoperability and inclusivity.
Australia is making strides in digital identity implementation yet faces challenges in interoperability and inclusivity among government levels and the private sector. As Australia’s ConnectID celebrates its first anniversary, Managing Director Andrew Black reflected on significant progress, highlighted by the adoption of mobile driver licences and the Digital ID Act.
These developments symbolise the country’s dedication to enhancing its digital ID infrastructure. However, Black warns of fragmentation risks as various systems develop in isolation, raising concerns about potential inefficiencies and user frustration due to lack of cohesion.
ConnectID aims to bridge these interconnectivity gaps by fostering collaboration between public and private initiatives, exemplified through their service expansion to over 10 million customers and the creation of the Japan–Australia Cross-Border Interoperability Working Group. Black emphasised the importance of continuous strategic interaction to prevent system conflicts and ensure technically compatible, user-focused solutions. The initiative underlines the need for a unified approach to avoid diverging systems that could hinder innovation and user satisfaction.
Meanwhile, New South Wales’ newly appointed digital minister Jihad Dib advocates for an inclusive approach to digital identity, viewing it as a ‘people strategy’. Dib stressed the importance of seamless, equitable digital access for all, aiming for comprehensive digital service availability by 2030. He noted the goal of continuing his predecessor’s efforts while aligning with federal standards to prevent digital congestion akin to traffic gridlock.
Why does it matter?
Challenges faced by the Australian digital ID stress the importance of a collaborative digital identity system that prioritises interoperability and inclusivity. The key features are crucial for public trust and widespread adoption.
The broader understanding is that digital identity should be seen as more than a technical or legislative issue. It is a social challenge warranting a balance between innovation and accessibility.