The concept for the digital transformation of the Kyrgyz Republic for 2024–2028

The Concept for the Digital Transformation of the Kyrgyz Republic for 2024–2028 is a national strategy that sets out how Kyrgyzstan intends to reshape governance, the economy, and society through digital technologies. It was approved by presidential decree in April 2024 and is structured as a guiding framework for reforms up to 2028.

Foundations and vision

The document begins by noting Kyrgyzstan’s prior achievements: biometric-based elections, the ‘Tunduk’ interdepartmental data exchange system, an e-services portal with mobile applications, and the establishment of institutions like the State Agency for Personal Data Protection and the national Cybersecurity Center. Despite these advances, the concept stresses that citizens have not yet fully felt the benefits of digitalisation in everyday life. The core vision is therefore to prioritise citizen and business needs, ensuring that digital services are simple, intuitive, free of unnecessary bureaucracy, and integrated across state and private systems.

Strategic goals

The strategy defines several pillars of transformation:

1. Reform of public administration – moving towards “digital first” processes, where all state functions and documents originate in digital form. Paper duplication should be eliminated, and agencies barred from requesting data already held in state systems.
2. Integration of information systems – ensuring interoperability through common identifiers (such as PINs and ITNs), open APIs, and data-sharing mechanisms.
3. Simplified state–citizen–business interaction – enabling private platforms to deliver state services alongside official portals, while reducing costs and bureaucratic barriers.
4. Data-driven government – using analytics, AI, and machine learning for forecasting, decision-making, and policy evaluation, with trained IT analysts embedded in ministries.
5. Artificial intelligence – developing a National AI Platform, AI competence centers, high-performance computing facilities, and AI tools in healthcare, education, agriculture, and law enforcement. Kyrgyz language support and cultural heritage preservation are emphasised.

Digital infrastructure and sectoral initiatives

Infrastructure development is the backbone of the concept. It includes creating a State Data Processing Centre and a government cloud platform (G-Cloud), expanding fibre-optic connectivity nationwide, digitising archives, and developing a national spatial data infrastructure. Sector-specific initiatives cover healthcare (digital health records, AI-driven diagnostics), education (student/teacher registers, online schools, digital libraries), social assistance (a unified digital platform for benefits), employment (online labor exchanges, digital workbooks), agriculture (digital maps, animal traceability, precision farming), energy (smart meters, digital twins of the grid), transport (digital road maps, freight monitoring, e-tickets), ecology (environmental monitoring systems), and justice, security, and defense (electronic criminal cases, judicial databases, digital military records). Cybersecurity and personal data protection are also central pillars, with stronger institutional and technical safeguards foreseen.

Expected outcomes by 2028

By the end of the period, the government expects:

• streamlined and re-engineered public administration with fewer redundant processes,
• simplified citizen–state interactions with more services delivered digitally or via private platforms,
• integrated state information systems, reducing duplication and accelerating data use,
• growth of a competitive digital economy supported by local IT companies,
• enhanced resilience, transparency, and accountability across sectors.

Recommendation: Use this concept as a reference point for evaluating Kyrgyzstan’s digital policy trajectory, with emphasis on the balance between citizen-centric service delivery, state efficiency, and private sector engagement.