South African National e-Government Strategy and Roadmap

The National e-Government Strategy and Roadmap is a comprehensive plan to guide the digital transformation of public service in South Africa into an inclusive digital society, as outlined in the document. The strategy aims to achieve an inclusive digital society and internet economy by defining the parameters and forward-looking strategies for the use of ICTs in government. It is not intended to replace or supersede the prevailing e-Government policy and framework but rather to support the State Information Technology Agency (SITA) in creating an enabling ICT environment for government departments to provide electronic services (e-Services) to the citizens of South Africa.

The South African e-government context is defined as the innovative use of communications technologies, including mobile devices, websites, applications, and other ICT services and platforms, to link citizens and the public sector and facilitate collaborative and efficient governance. E-Government includes government-to-government (G to G), government-to-citizens (G to C), and government-to-business (G to B) activities. The Botswana e-government landscape presents a case where dedicated efforts have been made to encourage the proliferation of e-government implementation.