Myanmar e-Governance Master Plan 2030 (Draft)

July 2024

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Strategies and Action Plans

Author: Ministry of Transport and Communication

Myanmar has been actively advancing its digital transformation through the development of the Myanmar e-Governance Master Plan 2030. This strategic plan updates the previous e-Governance Master Plan (2016-2020) to align with the latest digital trends and the nation’s evolving policies.

Purpose

The plan seeks to enhance the efficiency, transparency, and inclusiveness of public administration through the adoption of digital tools. It aims to provide a comprehensive roadmap for Myanmar’s transition into a digitally enabled government by 2030.

Key purposes include:

Improving Citizen Services: Delivering faster, more efficient, and user-friendly government services.
Boosting Transparency: Reducing corruption through digital processes that ensure accountability.
Fostering Economic Growth: Encouraging innovation and entrepreneurship by creating a robust digital ecosystem.

Objectives

The Myanmar e-Governance Master Plan 2030 focuses on several strategic objectives:

Digital infrastructure development:
- Strengthening ICT networks across urban and rural areas.
- Ensuring broadband connectivity for equitable access to digital services.
Capacity building:
- Training government officials and citizens in digital skills.
- Developing a tech-savvy workforce to sustain e-governance operations.
Public engagement:
- Promoting citizen participation in governance through e-participation platforms.
- Creating mechanisms for feedback and collaboration with the public.
Interoperability and integration:
- Establishing integrated systems that allow seamless communication across government departments.
- Creating centralised databases to reduce redundancy and improve data accuracy.
Digital security and privacy:
- Implementing cybersecurity measures to protect sensitive data.
- Drafting laws to ensure data privacy and ethical use of technology.

Scope

The scope of the e-Governance Master Plan covers:

Central government: Digitizing administrative processes and decision-making at the national level.
Local government: Empowering regional and municipal governments with tools to serve local communities.
Public services: Encompassing sectors such as education, healthcare, transport, and finance to improve citizen-centric service delivery.
Private sector collaboration: Involving businesses in the development of digital solutions and public-private partnerships.

Key components

Policy and legal framework:
- Establishing ICT-related policies to govern the use of technology in administration.
- Enforcing regulations to support e-commerce and digital economy activities.
Digital platforms:
- Developing government portals for centralised access to services.
- Introducing mobile apps for real-time interaction with government entities.
Public sector reform:
- Restructuring processes to eliminate bureaucratic inefficiencies.
- Encouraging data-driven decision-making through analytics and AI.
Technological innovation:
- Leveraging emerging technologies like blockchain, AI, and IoT for governance.
- Promoting research and development in local tech industries.

Implementation phases

The plan outlines a phased approach:

Short-term (2024–2026):
- Build foundational infrastructure and enact legal frameworks.
- Pilot digital services in select departments.
Medium-term (2027–2029):
- Scale successful initiatives across all government entities.
- Enhance interdepartmental coordination and public engagement.
Long-term (2030):
- Achieve full integration of e-governance systems.
- Position Myanmar as a regional leader in digital governance.

Challenges addressed

Digital divide: Bridging the gap between urban and rural areas in technology access.
Cybersecurity risks: Developing robust systems to prevent data breaches.
Change management: Transitioning traditional bureaucratic processes to digital platforms.
Public awareness: Educating citizens about the benefits and use of e-governance tools.