Luxembourg’s digital governance strategy

The “Stratégie de Gouvernance Électronique 2021-2025” is a comprehensive plan by the Ministry of Digitalization aimed at enhancing the quality and accessibility of online public services in Luxembourg. The strategy aims to create an inclusive, transparent, and efficient digital government that meets the needs of all citizens and businesses in Luxembourg, fostering a data-driven economy and enhancing public trust in digital services. Here is a summary of its main components:

1. High-Quality Online Public Services

• Digital Accessibility: Ensuring services are accessible across borders and to all skill levels, and supporting cross-media access.
• User-Centered Services: Engaging citizens and the private sector in service creation, and offering personalised online services.
• Attractive Online Services: Simplifying administrative procedures, ensuring ergonomic interfaces, and providing an end-to-end digital experience.
• Building Trust: Enhancing transparency and data protection, ensuring high-quality and always available online services.

2. Towards a 100% Digital Administration

• Paperless Transition: Implementing digital workflows and ensuring high-quality data for more efficient dossier management.
• Favorable IT Environment: Supporting new work modes like teleworking and mobility, and ensuring a central, agile, and reliable IT partner (CTIE).

3. Principles for Developing a Participative and Efficient e-Administration

• Once Only: Citizens and businesses should only provide information once, with it being reused by various administrations.
• Digital by Default: Providing digital alternatives for all services, ensuring end-to-end electronic processes.
• Inclusion and Accessibility: Ensuring services are accessible to all, regardless of skills or tools, and enhancing digital skills among citizens and public servants.
• Openness and Transparency: Maintaining clear, understandable communication, and making administrative rules and procedures transparent.
• Trustworthiness and Security: Guaranteeing the protection and confidentiality of data, and integrating security measures by design.
• Interoperability and Standardisation: Ensuring data and systems are interoperable and standardised across the administration for seamless service delivery.

Key Actions and Initiatives

• Public Involvement: Collecting citizen feedback and involving them in service creation.
• Open Data Strategy: Promoting the reuse of public data for new services.
• Personalised Services: Using technology to offer tailored services to citizens.
• Administrative Simplification: Implementing principles like “Once Only” and “Digital by Default” to streamline processes.
• Digital Transformation: Ensuring all administrative services are digitized and promoting the use of digital tools among public servants.
• Security and Trust: Prioritising data protection and the security of online services.