Luxembourg National Digital Inclusion Action Plan (2021)

The Luxembourg National Digital Inclusion Action Plan (2021) is a comprehensive strategy designed to ensure no one is left behind in the country’s digital transformation. Coordinated by the Ministry of Digitalisation and adopted by the government on 24 September 2021, the plan outlines a holistic, multistakeholder approach to tackling digital exclusion and building a digitally inclusive society.

Objective

To ensure all individuals—regardless of age, income, education, location, disability, or language—can participate meaningfully in the digital society through access, motivation, skills, and trust.

Key challenges and target groups

The plan identifies a broad range of groups that face digital exclusion:

• Older adults lacking digital confidence or access
• People with disabilities dealing with accessibility issues
• Low-income individuals with limited resources
• Unemployed persons needing digital skills for re-entry into the workforce
• Migrants, women and girls, and youth with varying digital access or skill levels

Strategic priorities

1. Increase motivation and digital confidence
2. Improve access to digital tools and services
3. Develop digital skills across the population
4. Address regional disparities
5. Promote safe and informed use of digital technologies

Action levers: The 40 key initiatives

1. Motivation and trust

Initiatives include:

• The zesummendigital.lu portal: a central hub for inclusion resources
• Public awareness campaigns (e.g. cybersecurity via BEE SECURE)
• An annual Inclusion Day and interdisciplinary forum
• Pilot project funding for innovative inclusion ideas
• Educational videos on emerging technologies

2. Access to digital services

Efforts to improve digital access:

• Expansion of public digital services (MyGuichet.lu, Guichet.lu)
• Research on user-friendly service design
• Promotion of universal design and accessibility standards
• Legal and technical feasibility of proxy-based digital administration
• Digital infrastructure strategy: ‘Connectivity for All’, ensuring 100 Mbps for every household by 2025

3. Digital skills development

Education and training include:

• Free digital literacy courses for NGOs and citizens (with Erwuessebildung)
• Digital banking and cybersecurity workshops
• Coding classes for girls and women (e.g. Rails Girls, Lëtz Cybersecurity Challenge)
• Youth-targeted programs (e.g. Digital Sciences curriculum, Makerspaces)
• Digital Academy for civil servants and Fit4DigitalFuture for job seekers

Implementation and evaluation

• The plan is subject to annual review and adaptation.
• Key Performance Indicators (KPIs) began to be monitored in 2022.
• Progress is assessed regularly with adjustments as needed (e.g. 2023 state of play, 2024 objective revision).