The Geneva Engage Awards ceremony session

3 Feb 2026 16:00h - 17:30h

The Geneva Engage Awards ceremony session

Session at a glance

Summary

This transcript documents the 11th Geneva Engage Awards ceremony, an annual event celebrating excellence in digital communication and outreach within International Geneva. The ceremony was hosted by the Diplo Foundation and Geneva Internet Platform, with support from Swiss authorities and the Canton of Geneva. State Councilor Nathalie Fontanet emphasized how Geneva serves as a global hub where policy decisions have worldwide impact, noting that despite working on interconnected challenges, only 1.84% of links on Geneva-based websites connect to one another, highlighting digital fragmentation.


The awards recognized organizations across three categories: international organizations, NGOs, and permanent missions, based on sophisticated methodology analyzing social media performance, web relevancy, and digital footprint across 500 terms from 50 cities. A new AI Leadership Award was introduced this year, won by the International Telecommunications Union (ITU), recognizing organizations leading in AI governance and public good applications. ITU Secretary-General Doreen Bogdan-Martin accepted the award, highlighting the organization’s 161-year history of building trusted frameworks and its role in convening the AI for Good Summit since 2017.


Other major winners included UNCTAD for international organizations, the International AIDS Society for NGOs, and Indonesia’s Permanent Mission for diplomatic missions. Canada’s Permanent Mission received the Accessibility Award for inclusive web design. Throughout the ceremony, speakers emphasized the growing importance of digital diplomacy in an AI era, the need for trust-building in communications, and the challenge of making complex multilateral processes accessible to global audiences. The event concluded with a knowledge bazaar focused on AI governance and Geneva’s role in addressing global challenges through digital innovation.


Keypoints

Major Discussion Points:

Geneva Engage Awards Recognition: The 11th annual ceremony celebrating excellence in digital communication and outreach by Geneva-based international organizations, NGOs, and permanent missions, with awards given based on sophisticated methodology analyzing social media performance, web relevancy, and digital footprint.


AI Leadership and Digital Transformation: Introduction of a new AI Leadership Award (won by ITU) and extensive discussion about how artificial intelligence is reshaping communication, diplomacy, and knowledge sharing, including the challenge of maintaining relevance for traditional formats like PDFs and websites in the AI era.


Digital Diplomacy Evolution: Emphasis on how diplomatic communication has evolved to prioritize people-centered approaches, with winners like UNCTAD and Indonesia’s mission demonstrating successful strategies of making complex multilateral processes accessible and engaging to global audiences.


Trust and Accessibility in Digital Communication: Focus on building trust through authentic human connections rather than just platforms, the importance of web accessibility (highlighted by Canada’s award), and the challenge of maintaining credibility in an era of misinformation and AI-generated content.


Geneva as a Global Knowledge Hub: Discussion of Geneva’s unique role as a “thinking space” and knowledge creator, with emphasis on how this knowledge can serve as a public good and remain relevant as AI systems capture and organize global information.


Overall Purpose:

The discussion serves as both a celebration of digital communication excellence in International Geneva and a forward-looking dialogue about adapting diplomatic and organizational communication strategies for the AI era, while reinforcing Geneva’s role as a hub for global problem-solving and multilateral cooperation.


Overall Tone:

The tone is consistently celebratory and optimistic, maintaining a formal diplomatic atmosphere while being forward-thinking and innovative. The speakers demonstrate enthusiasm for technological advancement while acknowledging challenges, and the tone remains collaborative and inclusive throughout, emphasizing shared values of cooperation, accessibility, and effective global communication.


Speakers

Speakers from the provided list:


Tereza Horejsova – Event moderator/host for the Geneva Engage Awards


Jovan Kurbalija – Director of Diplo, speaking on behalf of Chairman of the Board Ambassador Bernardino Regazzoni


Nathalie Fontanet – State Councilor from the Republic and State of Geneva


Doreen Bogdan-Martin – Secretary General of ITU (International Telecommunications Union)


Katarina Bojović – Data analyst behind the Geneva Engage Awards methodology and calculations


Amalia Navarro – Representative from UNCTAD (UN Conference on Trade and Development), winner in international organizations category


Anja Đajić – Data analyst working on Digital Footprint analysis and Geneva Engage calculations


Su Sonia Herring – Social media trends observer, particularly focusing on NGOs


Tara Mansell – Head of Communications at the International AIDS Society, winner in NGO category


Achsanul Habib – Ambassador, Permanent Mission of Indonesia to the UN in Geneva, winner in permanent missions category


Toby Schwartz – Digital issues specialist at the Permanent Mission of Canada in Geneva, winner of Web Accessibility Award


Additional speakers:


Bernardino Regazzoni – Chairman of Diplo’s Board (mentioned as arriving late and helping present awards)


Markus Kummer – Member of the Board of Diplo Foundation (helped present awards to NGO category winners)


– Various unnamed representatives from winning organizations who accepted awards but did not speak (UN High Commissioner for Refugees, World Health Organization, UN Office in Geneva, UN Office for the Coordination of Humanitarian Affairs, Permanent Delegation of the European Union, Permanent Mission of France, Permanent Mission of Rwanda)


Full session report

Geneva Engage Awards 2024: Digital Diplomacy in the Age of Artificial Intelligence

Executive Summary

The 11th Geneva Engage Awards ceremony, hosted by the Diplo Foundation and Geneva Internet Platform with support from Swiss authorities and the Canton of Geneva, recognized outstanding achievements in digital communication across international organisations, NGOs, and permanent missions. The event featured discussions about adapting diplomatic communication strategies for the artificial intelligence era, with speakers addressing questions about the future relevance of traditional digital formats and the importance of trust in digital communication.


Opening Remarks and Context Setting

The ceremony commenced with welcoming remarks from Tereza Horejsova, the event moderator, followed by Jovan Kurbalija, Director of Diplo, speaking on behalf of Chairman of the Board Ambassador Bernardino Regazzoni. Kurbalija thanked WMO Secretary General Celeste for hosting the venue and raised questions about the relevance of traditional digital formats in the AI era: “What is the relevance of websites today, where you go on ChatGPT or on Google and find the answers? What is the relevance of PDF files? Because they are losing relevance in the AI era.”


Kurbalija emphasized Geneva’s role as a “thinking space” where knowledge is created and multilateral solutions are born, whilst acknowledging the need to understand how this knowledge can serve as a public good in an AI-dominated information ecosystem.


Geneva’s Digital Ecosystem

Nathalie Fontanet, State Councillor from the Republic and State of Geneva, highlighted significant digital fragmentation within the international community, revealing that only 1.84% of links on Geneva-based websites point to one another despite working on interconnected global challenges.


Fontanet emphasized Geneva’s role as a hub for innovative diplomacy where decisions have tangible effects on millions of lives globally. She raised questions about Geneva’s future relevance in the AI era: “How relevant is Geneva’s knowledge for training AI platforms? How can we preserve the wisdom generated in thousands of meetings? How do we ensure that Geneva remains a trust anchor in a sea of AI-generated content?”


AI Leadership Award

The ceremony introduced a new AI Leadership Award, won by the International Telecommunications Union (ITU). Doreen Bogdan-Martin, Secretary-General of ITU, accepted the award and noted that ITU has been building common trusted frameworks for 161 years and has been convening the AI for Good Summit since 2017. She announced that the first UN Global Dialogue on AI Governance would be held in Geneva in July, with ITU supporting the event.


Award Winners

International Organisations Category

Winner: UNCTAD


Honorable Mentions: UNHCR and WHO


Runners-up: UNOG and OCHA


Amalia Navarro from UNCTAD explained her organisation’s shift from institution-centric to user-centric communication: “We decided to shift the focus away from UNCTAD on the website and turn it on to people. What do people need to know about trade? Why do they need to know it? When do they need to know it? And how do they need to know it?”


Navarro emphasized that in the AI age, organisations must become primary sources when their topics are explained in media and AI systems, detailing UNCTAD’s investment in AI, multilingualism, and visual communication.


NGO Category

Winner: International AIDS Society


Honorable Mention: World Economic Forum


Runners-up: IUCN and Aga Khan Development Network


Tara Mansell, Head of Communications at the International AIDS Society, briefly discussed trust in the AI era, asking the audience: “Can AI trust? Can AI trust a website?” She noted that AI looks for signals and patterns but lacks the emotional capacity for trust that characterizes human decision-making.


Permanent Missions Category

Winner: Indonesia’s Permanent Mission


Honorable Mention: EU


Runners-up: France and Rwanda


Achsanul Habib, Ambassador from Indonesia’s Permanent Mission to the UN in Geneva, shared performance metrics showing a 300% increase in engagement over three years, with 600,000 views and 290,000 account reach. He emphasized that digital diplomacy has evolved from a supporting function to an integral part of how missions represent their countries abroad.


Web Accessibility Award

Winner: Canada’s Permanent Mission


Toby Schwartz, Digital Issues Specialist at Canada’s Permanent Mission in Geneva, emphasized that web accessibility ensures everyone can access information regardless of their abilities. He noted that accessible digital design benefits everyone through clear content, plain language, and simple navigation, and works best when built in from the start.


Methodology and Assessment Framework

Katarina Bojović and Anja Đajić, the data analysts behind the Geneva Engage Awards methodology, explained the assessment framework that analyzes social media performance, web relevancy, and digital footprint across 500 terms from 50 cities. Bojović noted that LinkedIn was excluded from social media analysis due to platform restrictions on data access.


The methodology uses Popsters for social media data and Lighthouse for accessibility testing. Bojović emphasized that the assessment includes engagement rates and relative values to ensure small NGOs can compete equally with larger agencies. Đajić explained that digital footprint analysis examines whether people worldwide can access information from Geneva-based primary sources.


Social Media Trends

Su Sonia Herring, a social media trends observer, identified video content, particularly short-form video, as the dominant trend whilst noting that longer formats remain essential for building trust. Her key insight was that “people want to engage with people,” emphasizing that organizational communication benefits from featuring identifiable individuals. She outlined a strategic framework: “Visibility comes from short-form video, credibility comes from long-form content, and trust comes from people and not platforms.”


Key Themes

Throughout the evening, speakers emphasized several recurring themes:


– The critical importance of trust in digital communication, with trust formation happening extremely quickly in digital environments


– The need for people-centered communication strategies that prioritize audience needs over institutional messaging


– The challenge of adapting to AI-driven information consumption while maintaining human connection


– The importance of making complex multilateral processes accessible and relevant to citizens’ daily lives


Future Initiatives

The ceremony concluded with mention of the Knowledge Bazaar as a follow-up discussion to explore practical applications of AI governance and digital communication strategies. Organizations were encouraged to rethink their information architecture, moving toward formats more accessible to AI systems, and to increase cross-linking and collaboration among Geneva-based institutions.


Conclusion

The 11th Geneva Engage Awards combined recognition of digital communication excellence with discussion about the future of diplomatic engagement in the AI era. The event highlighted both achievements in digital communication and ongoing challenges in adapting to rapidly evolving technological landscapes, emphasizing the continued importance of trust, human connection, and accessible communication in international diplomacy.


Session transcript

Tereza Horejsova

Well, good afternoon, ladies and gentlemen, distinguished guests, Madame Conseilleur de Tête, Secretary General Doreen and Secretary General Celeste, welcome to this evening. We have met today again for a celebration, for a celebration for the 11th time already of the Geneva Engage Awards. It’s a traditional event where we really try to celebrate engagement in terms of communication and outreach within international Geneva, but also outside of international Geneva.

And as every year, we will guide you through this evening with awards in various categories and celebrate those that kind of lead with these outstanding communication practices. What I also wanted to stress is that Geneva Engage is part of our activities within the Geneva Internet Platform projects, which is a project supported by the Swiss authorities and the Canton of Geneva, and we really thank our partners for this support.

To get us started, we will have some official remarks by our dear guests. Our Chairman of the Board, Ambassador Bernardino Regazzoni, will be late because of a train situation, but I would like to ask Jovan Kurbalija, the Director of Diplo, to say the speech on his behalf. Jovan, good to have you.

Thank you.

Jovan Kurbalija

Thank you, Teresa. Thank you, Chancellor, Secretary-Generals, it’s so great to see the ladies in the leading positions. We are really honoured to welcome you, to welcome Excellencies, dear colleagues.

colleagues and friends of this annual event every February, we try to see how Geneva message, discussions in Geneva, can be broadcasted better to the rest of the world. We started 11 years ago, realizing that sometimes we are really so immersed in our internal discussions in Geneva, and we do not see sometimes how relevant is our footprint to communities, citizens, and countries worldwide.

And we thought of trying to see how digital tools can help with this footprint. And this 11 years is an interesting history, from blockchain to the social media, and lately to artificial intelligence. This year I would like to highlight, as we all know, we live in very, very turbulent times in many respects.

And usual events, which were more routine previously, this year’s event is becoming even more important, because the message from Geneva of inclusive, effective, informed, and impactful multilateralism is, I would say, more important than at least previous 11 years.

Our message that we would like to send with this award is also that Geneva is a unique – now I will use the French word terroir-savoir – it’s a unique thinking space, which we sometimes forget or overlook.

A lot of knowledge is created in Geneva, and that is becoming particularly relevant today, where AI is capturing the knowledge, big AI systems, capturing and organizing the knowledge of citizens, organizations, and other actors.

Our message with this evening event, and especially with Knowledge Bazaar later on, where we will feature the concrete application, is to first be aware of what we know in Geneva, and second to see how that knowledge can be used as a public good, used by commercial platforms, but also used as a public good in an open-source way, and as an enabler of solving the the problems of humanity, and unfortunately, there are many.

Therefore, those are a few messages. We celebrate today Geneva’s communication to the rest of the world. We celebrate today also Geneva’s knowledge.

And we invite all of us to step back and to think, for example, what is the relevance of websites today, where you go on the Chat GPT or on Google and find the answers? What is the relevance of PDF files? Because they are losing relevance in the AI.

There are some very concrete issues that we’ll discuss and address during Knowledge Bazaar, but I would like once more to thank our distinguished guests our host in this building, the Secretary General of WMO, who is very kind to give us this lovely premises with lovely view of the Alps.

We are going, I hope we’ll have a time to have nice photos and to welcome you all for really creative, inspiring celebration of this major achievements of Geneva actors. Thank you.

Tereza Horejsova

Thank you very much, Jovan, for that. Indeed, there will be also some creative parts of tonight where we hope to exchange with you and discuss some of the more creative practices. But at this point, I would like to invite you, State Councilor Nathalie Fontanet from the Republic and State of Geneva.

Please join us on stage.

Nathalie Fontanet

Thank you. With the formal protocol greetings having been observed, I respectfully acknowledge you all in your respective titles and functions and capacities. Tonight, we gather for the 11th Geneva Engage Awards not only to celebrate digital excellence, but to reaffirm something essential, communication when used.

responsibly, is one of our most powerful tools for building a better world. For over a decade, this ceremony has reflected how International Geneva connects with the world. We’ve measured progress, analysed practices, and highlighted excellence.

Yet, as we enter in the AI era, a crucial question remains. Are we truly connecting and collaborating in ways that meet today’s challenges? Are we breaking down the silos that prevent from tackling the challenges that define our time?

Today, more than ever, we need to connect and to collaborate effectively. We need to share knowledge, pool resources, and stand less isolated in the face of global crises. The Geneva Engage Awards set a standard showing that communication can be a force for good, serving as a bridge between policy and people.

Think about it. Decisions taken in our canton have tangible effects on the lives of millions. From peace and security to health and human rights, what happens here ripples across the globe.

Geneva is not a bubble, it’s a hub in innovative diplomacy where collaborative solutions to global crises are born. And every initiative dedicated actors mobilising their expertises and resources to address international challenges. Every day, the people and organisations of Geneva prove that engagement and action go hand in hand.

But engagement is not just a word. It’s about making our impact visible, showing the world what we do, why it matters, and how it contributes to the common good. It’s about transforming policy discussions into concrete actions that make a real difference worldwide.

Digital diplomacy has become essential. It helps fight misinformation with truth connects global decisions to those who need the most. Every message we share reinforces trust, fosters dialogue, and strengthens the multilateral system.

Yet one figure makes me pause. Only 1.84% of links on Geneva-based websites points to one another. Despite working on interconnected challenges, our digital ecosystem remains fragmented.

How can we claim to the breaking down silos when our knowledge remains fragmented? This is why the work of organizations like the Diplo Foundation through the Geneva International Platform is essential. By providing neutral and inclusive spaces for dialogue and transforming data into actionable knowledge through tools like the Digital Geneva Address, they help us coordinate efforts more effectively.

Tonight, we celebrate those who’ve excelled in making these connections. We also look ahead. After this ceremony I invite you to join our knowledge bazaar where we will explore critical questions.

How relevant is Geneva’s knowledge for training AI platforms? How can we preserve the wisdom generated in thousands of meetings? How do we ensure that Geneva remains a trust anchor in a sea of AI generated content?

If this information spreads quickly so too must the values of cooperation, tolerance and multilateralism. In times of uncertainty Geneva shows that diplomacy, solidarity and responsible communication can transform challenges into solutions. Crisis are opportunities to demonstrate the power of collaboration and Geneva’s role in addressing them.

Geneva remains at the forefront of global problem-solving through its ability to adapt and innovate and the passion and commitment of those who make diplomacy tangible and inclusive. As we honor excellence let us renew our commitment to communication that fosters understanding, reinforces our shared humanity and guides our responses to today’s challenges. Through commitment, innovation and dialogue we can build bridges that last.

Congratulations to all our winners and thank you for showing what is possible when we truly engage. Thank you.

Tereza Horejsova

Thank you very much Madame Fontanet and actually I will invite you to stay with us because we are coming yes to the first award and this year in fact we have introduced a new category and that is a kind of AI leadership award.

And this award is given based on the data in Geneva Digital Atlas that you actually referred to where we not only try to assess organizations and other actors in Geneva who use AI tools but who also lead the way in how AI is governed and used for the public good.

And I’m very very happy to announce that the winner of this category is the ITU, the International Telecommunications Union. Congratulations. And I would like to invite you Doreen and Madame Fontane on stage.

Congratulations. Congratulations to the International Telecommunications Union for Geneva AI Leadership Award. Thank you very much ladies.

And now at this stage, Doreen, if I may ask you to give us a few remarks and I will hold it for you here.

Doreen Bogdan-Martin

Well, thank you. Thank you so much. This is such an incredible honor and I’m delighted to accept this on behalf of the ITU.

Excellencies, ladies and gentlemen, good evening everyone and SG Celeste, thank you for hosting us and indeed it is a beautiful, beautiful venue and a beautiful view this evening. To be recognized in this first-ever Geneva AI Leadership Award is something that we are so grateful for and really I thank you. I thank you for that and I also thank you State Councillor Nathalie Fontane and of course you Professor Jovan.

For this recognition, and I think it’s a it’s a pivotal moment It’s a pivotal moment for the world when it comes to all things digital the theme for this 11th Anniversary, I think it it reminds us that theme of going back to basics also reminds us that in an age of accelerating AI Trust still begins with those very basics If we go back to the basics of the founding of the ITU anybody know How old the ITU is this year?

ITU colleagues are not allowed to answer you should all know that it was blasted on our building all last year last year We turned 160 This year we’re 161 So if we go back to those basics 161 years ago, you should know this too So it didn’t begin of course with artificial intelligence, but it did begin with with connection with cooperation not to lead to to your points and for more than a century and a half the ITU has built common trusted frameworks common trusted frameworks that actually enable diverse stakeholders to work together and to work together in neutral spaces to translate those technical complexities into shared understanding and also practical outcomes Of course AI brings new urgency to that mission as both a transformative technology And also a shared responsibility to ensure that the benefits reach all people and that the benefits also positively impact our planet This belief led the ITU together Together with Switzerland and Geneva, as I like to say to Nathalie, it led us to convene in 2017 the first ever AI for Good Summit.

Since then, AI for Good has evolved significantly. It has evolved into what we call a year-long platform, connecting innovators, bringing entrepreneurs and connecting them with policy makers and experts from all over the world. But of course, convening is not enough.

Our focus is on delivery. Delivery in terms of standards, we’re advancing standards that actually strengthen trust and also focused on building skills. We need those skills, we need that capacity to make sure that we can actually develop and govern artificial intelligence responsibly.

I think there’s no better home for this than Geneva. And that is, I think, the hub, as you said, Nathalie. That is where digital cooperation is practiced every single day.

It is no coincidence that this year, the first UN Global Dialogue on AI Governance will also be held here in Geneva in July. And IT is very proud to be supporting that event back-to-back with our own AI for Good event, and also building on our AI for Good governance dialogue that took place last year. So ladies and gentlemen, to wrap up, AI is testing multilateralism in so many ways.

And of course, new challenges are also going to continue to emerge. But if we anchor global AI cooperation in evidence, in dialogue, and in practical capacity building, I am confident that ITU will… remain a trusted platform for responsible innovation for the next 160 years and beyond.

And I do want to thank you again most sincerely on behalf of the ITU team. Thank you for this great honor and congratulations to all the other winners. Thank you.

Tereza Horejsova

Thank you, you can take this. Thank you very much. Thank you very much dear Doreen, you thanked us for giving you the award but actually we did not give it to you because we wanted, we gave it to you because you deserved it based on quite sophisticated assessment and measurement.

And because I wonder, many of you are wondering how we actually did it. I’m trying to, yes, catch my colleague Katarina in the light who will tell us how do we actually assess. Katarina, could you tell us a few words.

Thank you.

Katarina Bojović

Thank you so much. Excellencies, distinguished guests, colleagues and friends, thank you very much for joining us tonight. My name is Katarina and I’m behind all of this.

So yeah, behind all the trophies and the recognitions is actually a lot of hard work and a lot of data that we had to analyze. And as you know we are awarding the three categories of actors which are the international organizations, NGOs and associations in permanent representations based in Geneva. And we start with the social media performance of these actors.

And in order to do that we partner with the third-party company called Popsters who were kind to provide us with the raw data about the activities of those of those organizations. And we did not, we then calculated points for their performance on X, on LinkedIn, on Facebook and X. And you may wonder why we did not include LinkedIn because it’s a first platform for the professional networking.

We would like to but the problem however is is that it still remains a black box for the external analysis as the platform restricts users to access the accounts that they do not own. But when analyzing these social media metrics we did not only look at the vanity metrics such as the number of followers following posts etc. We also looked at the engagement rates which means the comments the activities on the platforms as well as the talk rates.

We also focused on the relative values instead of in addition to the absolute ones is we kind of wanted to ensure that even a small NGOs have participate on an equal footing in addition to the larger global agency.

But social media is only half of the story. We also measure web relevancy through our Geneva digital footprint which my colleague Anja and I will explain you later during the the knowledge bazaar. We in a nutshell we wanted to know if somebody from Jakarta or Nairobi for instance ask a question about the digital trade or digital health where they be able to get information from the primary sources which is a Geneva based organization or they would acquire information on Wikipedia.

So we analyzed the 500 terms and 50 cities and based on the data acquired we awarded points to the respective organizations. Before I move on to our special prices I would like to know that we will be also handing over our honorary mentions this year. The prices are actually referring to those actors that have set the gold standard year after year winning multiple times over the past years and really showing that their sustained excellence serve as a powerful nudge.

to other organizations, and then we have our special prizes. One of them is the Accessibility Award that we’ve been giving out for the past three years. For that, we have first run over the websites of the Geneva-based actors and used a platform called Lighthouse to find the websites that are technically very sound.

Out of those shortlisted candidates, so whoever won a specific score, our experts run the manual analysis to detect whether those websites follow some accessibility standards, such as WCAG. I don’t want to bug you with all the details. Everything will be available on our methodology report.

And if you have additional questions, feel free to reach out to me or my colleagues, and we’ll be happy to talk you through this methodology. You already mentioned our special award this year, because our last year’s Atlas focused on AI. So we wanted to see which organizations really, really stood out.

And congratulations to the ITU for winning this prize. And congratulations to all the winners. Enjoy.

Tereza Horejsova

And congratulations to you, Katarina, for the excellent work behind the Geneva. Engage, I think it’s evident from the sophisticated methodology that this is not a simple and easy exercise, but actually a result of months of hard work and efforts. So let’s proceed further in the category of international organizations.

And we will start with the honorable mentions, as Katarina explained. Again, these are the outliers. These are actors in Geneva that might have won in the previous years, and that, as Katarina put it, continue in this excellence.

Madame Fontana, if I can invite you again to kind of be the one handing over the prizes. And at this moment. I would like to invite on stage first honorable mention, which is the UN High Commissioner for Refugees.

So if we have a representative, please join us on stage and congratulations. Thank you about sometimes. Thank you.

Thank you. Thank you. Thank you so much.

Congratulations. You can pose for photo. Congratulations once again to the UN High Commissioner for Refugees.

Thank you very much for joining us tonight. We have a second honorable mention for tonight and I would like to welcome the representative of the World Health Organization. Congratulations.

Thank you very much. There are more of you, which is fantastic. I love it.

Yes. Congratulations once more to the World Health Organization and the team. Thank you very much.

And let’s continue in the runner’s up for this category. So I’m very, very pleased to invite the first one, which is the UN Office in Geneva on stage. And at the same time, also the UN Office for the Coordination of Humanitarian Affairs to get ready.

I’m sorry. Congratulations once more for the UN Office in Geneva. Thank you very much and congratulations for the excellent work.

And now let’s go to the UN Office for the Coordination of Humanitarian Affairs, please. That is fine. We are glad you are with us tonight.

Congratulations. Congratulations. And let’s go to the winner.

And the winner in the category of international organizations is the UN Conference on Trade and Development. Please join us on stage. Congratulations to UNCTAD.

And I would like to ask you to share a few words with us as the winner, please.

Amalia Navarro

Thank you very much for this award to Geneva Engage and to all the organizations behind it. I wanted to say that this comes after four years of very hard work at UNCTAD to reposition the organization. For those of you who do not know, and I hope everybody does, we are the UN trade body just down the road.

This is the result of huge support from leadership at UNCTAD who supported a team who is here and I have to congratulate because the award really belongs to them for their professionalism and because…

leadership has supported us, not being risk averse and allowing us to do crazy stuff. When we began, we decided to shift the focus away from UNCTAD in the website and turn it on to people. What do people need to know about trade?

Why do they need to know it? When do they need to know it? And how do they need to know it?

And that journey meant that we had to change a lot of things, but when trade became central in geoeconomics and geopolitics, we were ready, digitally ready. We had invested in AI, we had invested in understanding data and what it was telling us, and we were able also to explain very complex trade sanctions, tariffs, and how it affects developing countries in visual ways that media could understand in real time.

We invested in multilinguism, so it’s not just the UN official languages. If we’re talking about development, it was Urdu and it was Hindi and it was Portuguese and it was Swahili, and we also began to understand that it is not enough in AI age just to have a good website. People do not go to websites to find content.

We need to be a source, and therefore every time trade has been explained or tariffs have been explained in a major newspaper and the graph was not ours, we always said, why not? Why isn’t it ours? What can we do better to ensure that people that explain tariffs and the impact in developing countries are explaining it through our data, our analysis, and our leadership voice?

So the website has been a journey in that. I really commend the team who are here. It’s always investing in people and with support from leadership that change happens.

So thank you very much.

Tereza Horejsova

Thank you for your leadership, yes. Thank you very much and congratulations once more to UNCTAD. And for this category, if I may just ask my colleague Anja Đajić to share with us a few words, what kind of, in addition to our traditional, here you are, traditional social media rankings was our focus for evaluation of this category.

Anja Đajić

Thank you so much. Hello, good evening everyone. It’s happy to be here for the fifth time, to be here as a person who is behind the data analysis and the calculations of Geneva Engage Award.

As Katarina already mentioned, we had Digital Footprint, which is an app we introduced when I was first time here at Geneva Engage, so five years ago. And this is a calculation of your presence when we do Google search for 500 terms from 50 cities. What we did this year was analysis of AI overview, because now we are shifting towards AI and AI responses.

So we analyzed the similar thing, same terms from Geneva, looking at the references and which Geneva international organization is appearing in our results. So later on we can discuss at Knowledge Bazaar both those results and knowledge graphs and all the methodology behind this award. Thank you.

Tereza Horejsova

Thank you very much, Anja, for shedding some more light. Excellent. And we will now proceed with the next category, which is the non-governmental organizations, super important part of the Geneva ecosystem.

At this point, I will call on my colleague Su Sonia Herring Sonia Suhering, who observes trends on social media in connection to the NGOs for quite a long time. Is there anything to point out in this respect?

Su Sonia Herring

Thank you so much, Teresa, and I’ll try to stay under two minutes. So it may not come as a surprise, but when we talk about the state of the Internet today, one word stands out, video. And that’s been true for the last few years now, but what we are observing is shorter and shorter form video is becoming the trend and the norm.

But at the same time… Longer format videos are becoming crucial in building trust and engagement. And what we’re no longer seeing is, it’s not about the platform anymore, but people want to engage with people.

So even if you are an organization, people want to get their information from a person, a human being, an identifiable, trustworthy person. And also, we’re seeing a paradox when it comes to consumption of public information and news. Like, news avoidance is at a record high, but on the other hand, video-based news consumption is rising, especially among younger audiences.

And this is also affecting how search is working. People are no longer using search engines, especially younger audiences. They’re using TikTok and YouTube and Instagram searches to get their information, which further highlights the importance of a shorter format video.

So those are the three keywords, short format videos, trust via people, and how this ties up to NGOs. NGOs operate in a crowded, attention-scarce environment, often working on complex and emotionally demanding issues. And in today’s internet, impact is not only having the right message, it’s how that message is translated into formats people will actually engage with.

So short-form video helps reach new audiences, longer formats build trust, understanding, and sustained attention, and human voices, clarity, and consistency are now central to digital impact. So if we had to summarize it in one sentence, with, for NGOs, but also for every single organization and institution out there, visibility comes from short-form video, credibility comes from long-form content, and trust comes from people and not platforms.

Thank you, and have a great evening.

Tereza Horejsova

Thank you, Su Sonia, for these observations. Thank you. And let’s then see who the winners in the category of NGOs are.

And at this point, I would like to… invite you, Markus, to join me on stage. Markus Kummer is a member of the Board of Diplo Foundation, and it’s a pleasure to have you with us tonight, and we will use you to hand over the prizes to our winners.

And we will start with the honorable mention first. Again, we don’t need to explain. Those are, yeah, established actors on the Jenny Weingach scene, and the honorable award for the NGO category goes to the World Economic Forum.

Please join me on stage. Congratulations, yeah, for your excellent work, again, another year in a row. And let’s go to the runner-ups in our category, and the first one is the International Union for Conservation of Nature.

Please welcome us on stage. No, sorry, you are welcome on stage. Congratulations.

Congratulations, once again. Thank you very much, and our second runner-up, unfortunately, cannot be with us tonight, but it’s the Aga Khan Development Network. Congratulations to them, and we will send the prize.

And if you allow me, I will announce the winner of this category, and it’s our great pleasure, based on the methodology that we explained, to present this award to the International Aids Society. Please join me on stage. This is fantastic to see.

This is fantastic to see. We are so glad that so many of you made time to take this award this evening. This is wonderful.

Congratulations again. And if I may, thank you, Markus, and ask you to tell us a few words, yes. Thank you.

Tara Mansell

Hello, everyone. My name is Tara Mansell, and I’m head of communications at the International AIDS Society. And I want to start by thanking the Geneva Internet Platform and the Diplo Foundation for this award.

And I have to say, it is a real privilege and an honor to be in a category with such esteemed organizations doing fantastic communications work. So well done to everybody. And of course, I want to say I am only accepting this award on behalf of the wonderful IAS comms team.

So a big thank you to my team for everything you have done. It’s really fantastic. I was hoping tonight, if it’s okay, to ask you all a few questions.

So my first question to you is, how long does it take when you first meet someone, so based on first impressions, to build trust, to think about trust? How long does it take? Do you think it’s seven seconds I heard?

Yeah, that’s the well-quoted number about first impressions. And trust, specifically within that, can be as quick as 0.1 seconds. And how long does it take for a person to trust a website?

Any guesses? Go on. We have a guess.

Jovan Kurbalija

Three minutes.

Su Sonia Herring

It’s a lot quicker than three minutes. It’s about two to three seconds. That’s as long as we have to capture someone on our websites.

So now I have another question for you. And I’m going a little bit philosophical. Can AI trust?

Can AI trust a website? Do I have anyone brave enough to tell me what they think? Yeah.

Tara Mansell

Anybody else? So I did ask my robot today, ChatGPT. And it told me that AI cannot trust in the same way humans can.

It looks for signals. It scans for signals. But it doesn’t have the same feeling as humans do.

Now you may get a different answer from your robot. Of course we know about AI bias there. But it cannot trust the same way that humans do.

And that’s really important for us communicators. Because it might mean that we still have a job in a few years’ time. If the funding cuts don’t get us first.

But it also means we need to rethink the way we do our digital communications in an AI era. And so at the IAS we have been doing a lot of rethinking. And our campaign for this year has been Rethink, Rebuild, Rise.

So we’re rethinking the HIV response. We’re rebuilding and coming back better with stronger systems. And hopefully that means we can rise with resilience amid funding cuts.

And exactly the same principles can be applied to our communications and our approach. We’ve been rethinking the way we present information. Rest in peace, the PDF report, hopefully.

We’ve been rebuilding some of our information architecture. So much more short form FAQs, much more HTML. And hopefully that means we will rise in the AI era.

But most important is trust. And of course, while it’s really important that we’re seen by AI, people will still decide whether they trust the information that AI gives it. And so as we’re seeing so many challenges to trust around us, and that’s trust in our institutions, trust in Global Geneva, trust in even information itself being challenged with lots of misinformation, trust remains, as communicators, our most powerful tool.

And I don’t want to turn this into an Oscar speech, but I’ll just end by saying a big thanks to my parents, because they’re also here tonight. So thanks very much.

Tereza Horejsova

This is fantastic. Thank you very much. It was a pleasure to have you here.

And let’s now proceed to the last category, which is the permanent missions in Geneva. And just in time, I will actually ask the chairman of Diplo’s board, Bernardino Regazzoni, to join me on stage to hand over the awards. Welcome.

And we will start with the honorable mention for this category. And congratulations to the permanent delegation of the European Union. So if we have a representative, I would like to ask you to join me on stage.

Thank you. With you and your work, I would like to stress how tiny team this is, and still doing quite excellent and impactful work. Congratulations.

For the runners-up of this category, I would like to welcome first the representatives of the Permanent Mission of France, followed by representatives of the Permanent Mission of Urbana. Congratulations to the Permanent Mission of France to the UN. And I would like to ask our colleagues from the Permanent Mission of Rwanda.

And I cannot see any movement in the room, so apologies. I will take it back and we will, yes, we will take care of that later. And I think we can at this stage go to the winner.

And the winner is the Permanent Mission of Indonesia. Ambassador, please join us. Congratulations.

Congratulations for the excellent work of your mission here. And Ambassador, if I may ask you for a few words. Thank you.

And thank you, Bernardino.

Achsanul Habib

Thank you so much. Thank you so much, Moderator and Ms. Nathalie Fontane, President of the State Council of the Republic and Canton of Geneva, Professor Celeste, the SG of WMO and Madam Doreen, the SG of the ITU and also the organizer of the meeting.

But before I start, I’d like also to recognize and introduce my colleague here, the Chief of Media Affairs of the Permanent Mission of Indonesia in Geneva. He is the person behind the scene, actually. Excellencies, ladies and gentlemen, and on behalf of the Permanent Mission of the Republic of Indonesia to the United Nations in Geneva, I would like to express our appreciation to the Geneva Internet Platform, GIP and Diplo Foundation for this meaningful recognition.

For us, this award is not merely about digital presence. It reflects our mission’s conscious effort to adapt to the evolving landscape of diplomacy, where engagement with the public increasingly takes place in the digital place. Over the past few years, we have seen steady and encouraging growth in our digital audience.

Our social media platform and website no longer serve only as channels for documentation, but as active tools for communication, outreach, and public education on Indonesia’s role in multilateral diplomacy in Geneva.

We have learned that audiences today are not only looking for information. They are seeking clarity, relevance, and authenticity. Our strategy therefore has been simple, to translate complex multilateral processes into accessible narratives, and to present diplomacy not as something distant, but as something that affects everyday lives.

This approach is closely aligned with our internal performance indicators and strategic objectives, where digital diplomacy is no longer viewed as a supporting function, but as an integral part of how a mission represents in its country abroad.

The Ministry of Foreign Affairs of my country, Indonesia, has promoted digital diplomacy for more than five years, and actually we started digital diplomacy since more than ten years ago in the diplomatic course.

And it is reflected in initiatives such as the International Conference on Digital Diplomacy, starting in 2019, and the annual Digital Diplomacy Award at the Ministry. This commitment is now firmly embedded in the Ministry’s Strategic Plan 2025-2029, where digital diplomacy is position as a key element of Indonesia’s diplomatic practice. In this context, Indonesia’s mission in Geneva translates this institutional commitment into active engagement across digital platforms.

Based on our latest data across the year, our digital content generated more than 600,000 views, reached over 290,000 accounts, and resulted in more than 17,000 interactions from audiences worldwide. Overall, in the last three years, we registered an increase of 300% of engagement as well as viewers and followers. Colleagues, our digital engagement efforts are embedded in how we measure performance and define our contribution to Indonesia’s foreign policy.

For the government of Indonesia, digital engagement is increasingly important as our society is highly present in the digital space. It is essential that information about our diplomatic efforts, negotiation, and contribution at the multilateral levels is accessible to our citizens, so they can better understand how these global processes relate to national interests and daily realities.

In this regard, platforms such as those promoted by DGIP and Diplo Foundation remind us that digital communication is not about technology alone, but about trust, credibility, and meaningful connection with global communities.

Again, we are truly honored by this recognition, which resonates strongly with the spirit of our institution and encourages us to continue strengthening our digital diplomacy efforts. Thank you once again to the Geneva Internet Platform and Diplo Foundation. for this award, and for the important work you do in advancing digital governance and communication in Geneva.

Thank you, and thank you again.

Tereza Horejsova

Thank you very much, Ambassador, for these kind words, and also for the serious and creative approach to this work, and we actually do have now permanent mission of Rwanda in the room, so I wouldn’t want to miss the opportunity, so Bernardino, if I may ask you again.

Yes, yes, please, thank you, sorry. I have difficulty seeing. Congratulations once more to our runner-ups in the category of permanent missions, together with France.

Please, thank you very much, and the very last award that we will give tonight before mingling further and going to the more creative part of the evening is the Accessibility Award that Katarina mentioned at the beginning, and the winner, or the winner of this award for this year, and congratulations of them, is the Permanent Mission of Canada, so do we have Toby with us, please?

And Jovan, or Bernardino. Congratulations to the Permanent Mission of Canada for the work on accessibility. Thank you.

Bravo, and thank you, and please, if you would like to tell us a few words, we would be happy to hear them.

Toby Schwartz

I’m keeping it close by. Good evening, everyone, State Council. Secretaries General, Excellency, colleagues at Permanent Missions here in Geneva, honored guests, and of course organizers the Diplo Foundation and the Geneva Internet Platform, and future current and future friends.

I’m so pleased to be here this evening on behalf of the Permanent Mission of Canada here in Geneva. For those I have not yet befriended, my name is Toby Schwartz and I’m responsible for digital issues at the Permanent Mission and I bring greetings from our permanent representatives who would have been delighted to have been here this evening, could they have been, so I get to take all of the glory.

First of all, I’m honored to accept the Web Accessibility Award for many reasons, not least of which because it is so rewarding to be selected for something which really showcases Canadian values in action.

Indeed, I don’t have to tell this room, but I will, that web accessibility is all about people. We’ve heard that a lot so far this evening. It ensures that everyone can access information, participate fully, and feel included, no matter their abilities.

The Permanent Mission, in collaboration with teams across Global Affairs Canada, demonstrates how inclusive design works in practice. Accessible digital design benefits everyone. Clear, well-structured content supports assistive technologies and helps anyone scanning information to do so quickly.

Plain language helps people with cognitive or learning disabilities and makes complex information easier for all to understand. Simple, predictable navigation assists users with motor or visual impairments while reducing frustration for everyone. Accessibility works best when it is built in from the very start, consistent with the government of Canada’s approach of accessibility by default.

Designing with inclusion in mind creates digital spaces that are clear… fairer, and more human. This achievement of this award reflects the shared efforts of teams across Global Affairs Canada, so we can’t take all of the credit here at the permanent mission, and our partners around the world, showing that when accessibility is treated as a foundation rather than an afterthought, barriers are removed and everyone benefits.

So, once again, thank you so much for this honour and recognition of this work, and most of all, thank you all for celebrating inclusive design with us. Merci beaucoup.

Tereza Horejsova

Thank you very much, Canada, for this important work. Congratulations. Thank you, Toby.

And, yes, we are towards the end of this official part, so, Jovan, could you maybe explain to us what’s next?

Jovan Kurbalija

Thank you. In the meantime, we lost the lovely view of the Alps, but we had a chance to celebrate these great winners, the second part of the Geneva Engage Award is to have a creative discussion and inspiring discussions on the topics of the current focus.

This year, we focus on artificial intelligence, and we are going through the professions which are critical for artificial intelligence, including engineers, developers, up to philosophers and linguists.

You will have a chance to meet, some of them you saw, members of the Diplo team who will show you practically and directly how it works. And one of our features from this award to discussion on digital and AI governance is that whatever we discuss, we have to understand it technically. Therefore, our technical team is here, and there will be a few places, pick up some refreshments, and with this, I would like to thank you, all our distinguished guests, winners of awards and all of you for this evening and support for International Geneva to communicate stronger to the world.

in these difficult times. Thank you.

Tereza Horejsova

Thank you. Thank you. Thank you very much, Jovan.

So that’s it, as I said, for the official part. Thank you once again for helping us celebrate all the winners, and let’s go to the second part of the evening.

J

Jovan Kurbalija

Speech speed

140 words per minute

Speech length

683 words

Speech time

292 seconds

N

Nathalie Fontanet

Speech speed

98 words per minute

Speech length

619 words

Speech time

376 seconds

D

Doreen Bogdan-Martin

Speech speed

126 words per minute

Speech length

633 words

Speech time

300 seconds

A

Amalia Navarro

Speech speed

139 words per minute

Speech length

397 words

Speech time

170 seconds

T

Tara Mansell

Speech speed

141 words per minute

Speech length

530 words

Speech time

224 seconds

S

Su Sonia Herring

Speech speed

143 words per minute

Speech length

398 words

Speech time

166 seconds

K

Katarina Bojović

Speech speed

136 words per minute

Speech length

621 words

Speech time

272 seconds

A

Anja Đajić

Speech speed

138 words per minute

Speech length

150 words

Speech time

65 seconds

A

Achsanul Habib

Speech speed

117 words per minute

Speech length

618 words

Speech time

315 seconds

T

Toby Schwartz

Speech speed

140 words per minute

Speech length

383 words

Speech time

163 seconds

T

Tereza Horejsova

Speech speed

130 words per minute

Speech length

1828 words

Speech time

837 seconds

Agreements

Agreement points

Geneva serves as a crucial hub for global knowledge creation and multilateral solutions

Speakers

– Jovan Kurbalija
– Nathalie Fontanet

Arguments

Geneva serves as a unique thinking space where knowledge is created and multilateral solutions are born


Geneva is not a bubble but a hub for innovative diplomacy where decisions have tangible effects on millions of lives globally


Summary

Both speakers emphasize Geneva’s central role as a knowledge hub and diplomatic center where decisions and solutions created have global impact and relevance


Topics

Development | Sociocultural


Trust formation is critical and happens extremely quickly in digital environments

Speakers

– Tara Mansell
– Su Sonia Herring

Arguments

Trust can be established in as little as 0.1 seconds for first impressions and 2-3 seconds for websites


People want to engage with identifiable, trustworthy individuals rather than just organizations or platforms


Summary

Both speakers recognize that trust is fundamental in digital communication and that it forms rapidly, with emphasis on human connection being essential for building credibility


Topics

Sociocultural | Human rights principles


Organizations must shift from institution-centered to people-centered communication strategies

Speakers

– Amalia Navarro
– Achsanul Habib
– Su Sonia Herring

Arguments

Organizations must shift focus from institutional websites to understanding what people need to know and how they need to know it


Digital diplomacy requires translating complex multilateral processes into accessible narratives that show relevance to everyday lives


People want to engage with identifiable, trustworthy individuals rather than just organizations or platforms


Summary

All three speakers advocate for communication strategies that prioritize audience needs and human connection over institutional messaging, making complex information accessible and relevant to people’s daily lives


Topics

Sociocultural | Development


AI era requires organizations to become primary sources and adapt their information strategies

Speakers

– Amalia Navarro
– Nathalie Fontanet
– Tara Mansell

Arguments

In the AI age, it’s not enough to have good websites – organizations need to be primary sources when topics are explained


Geneva must preserve wisdom generated in thousands of meetings and remain a trust anchor in AI-generated content


AI cannot trust websites the same way humans do, looking for signals rather than having feelings, which means communicators still have important roles


Summary

All speakers recognize that the AI era fundamentally changes how information is accessed and processed, requiring organizations to adapt their strategies to remain relevant and trustworthy sources


Topics

Legal and regulatory | Sociocultural


Similar viewpoints

Both speakers emphasize how their organizations have evolved digital engagement from supporting functions to core institutional strategies, with formal institutional commitment and strategic planning

Speakers

– Doreen Bogdan-Martin
– Achsanul Habib

Arguments

ITU has built common trusted frameworks for 161 years, now focusing on AI governance and the AI for Good Summit


Digital diplomacy is now integral to how missions represent their countries abroad, not just a supporting function


Topics

Legal and regulatory | Development


Both speakers focus on equitable and comprehensive methodologies for measuring digital performance that go beyond simple metrics to assess real-world accessibility and impact

Speakers

– Katarina Bojović
– Anja Đajić

Arguments

Assessment includes engagement rates and relative values to ensure small NGOs can compete equally with larger global agencies


Digital footprint analysis examines whether people worldwide can access information from Geneva-based primary sources


Topics

Development | Infrastructure


Both speakers recognize the dual nature of digital engagement – the need for immediate impact to capture attention while also building sustained trust through deeper content formats

Speakers

– Tara Mansell
– Su Sonia Herring

Arguments

Trust can be established in as little as 0.1 seconds for first impressions and 2-3 seconds for websites


Video content, especially short-form video, is becoming the dominant trend, while longer formats build trust and engagement


Topics

Sociocultural | Content policy


Unexpected consensus

Digital fragmentation despite working on interconnected challenges

Speakers

– Nathalie Fontanet
– Katarina Bojović
– Anja Đajić

Arguments

Geneva’s digital ecosystem remains fragmented with only 1.84% of links between Geneva-based websites pointing to one another


The awards use sophisticated methodology analyzing social media performance, web relevancy, and AI overview appearances across 500 terms from 50 cities


Digital footprint analysis examines whether people worldwide can access information from Geneva-based primary sources


Explanation

There is unexpected consensus on the paradox that Geneva organizations work on interconnected global challenges but remain digitally fragmented, with sophisticated measurement revealing the extent of this disconnect


Topics

Infrastructure | Development


Universal benefits of inclusive design principles

Speakers

– Toby Schwartz
– Katarina Bojović

Arguments

Accessible digital design benefits everyone through clear content, plain language, and simple navigation


Assessment includes engagement rates and relative values to ensure small NGOs can compete equally with larger global agencies


Explanation

Both speakers unexpectedly converge on the principle that inclusive design – whether for accessibility or equitable assessment – benefits all participants, not just those it specifically targets


Topics

Human rights | Rights of persons with disabilities


Overall assessment

Summary

Strong consensus emerged around Geneva’s role as a global knowledge hub, the critical importance of trust in digital communication, the need for people-centered communication strategies, and the transformative impact of AI on information access. Speakers also agreed on the value of inclusive methodologies and the universal benefits of accessible design.


Consensus level

High level of consensus with significant implications for digital diplomacy and communication strategies. The agreement suggests a shared understanding of fundamental challenges and opportunities in the digital age, indicating potential for coordinated approaches to enhance Geneva’s global digital presence and effectiveness in multilateral communication.


Differences

Different viewpoints

Role of human communicators versus AI in trust-building

Speakers

– Tara Mansell
– Jovan Kurbalija

Arguments

AI cannot trust websites the same way humans do, looking for signals rather than having feelings, which means communicators still have important roles


Geneva serves as a unique thinking space where knowledge is created and multilateral solutions are born


Summary

Mansell emphasizes the continued importance of human communicators because AI cannot replicate human trust mechanisms, while Kurbalija focuses more on how AI systems can capture and organize Geneva’s knowledge as a public good. This represents different perspectives on human versus AI roles in communication.


Topics

Legal and regulatory | Sociocultural


Unexpected differences

Approach to digital transformation priorities

Speakers

– Amalia Navarro
– Achsanul Habib

Arguments

In the AI age, it’s not enough to have good websites – organizations need to be primary sources when topics are explained


Digital diplomacy requires translating complex multilateral processes into accessible narratives that show relevance to everyday lives


Explanation

While both discuss digital transformation, Navarro focuses on becoming the authoritative source in AI-driven information ecosystems, while Habib emphasizes making complex information accessible to citizens. This represents different strategic priorities in digital communication.


Topics

Legal and regulatory | Economic | Sociocultural | Development


Overall assessment

Summary

The discussion shows minimal direct disagreement as this was an awards ceremony rather than a debate. Most differences appear as varying emphases on different aspects of digital communication rather than fundamental disagreements.


Disagreement level

Low level of disagreement with high consensus on core principles. The main tensions are around strategic approaches (human vs. AI roles, institutional authority vs. accessibility, fragmentation vs. integration) rather than fundamental disagreements about goals. This suggests a mature field where practitioners agree on objectives but may differ on implementation strategies.


Partial agreements

Partial agreements

Similar viewpoints

Both speakers emphasize how their organizations have evolved digital engagement from supporting functions to core institutional strategies, with formal institutional commitment and strategic planning

Speakers

– Doreen Bogdan-Martin
– Achsanul Habib

Arguments

ITU has built common trusted frameworks for 161 years, now focusing on AI governance and the AI for Good Summit


Digital diplomacy is now integral to how missions represent their countries abroad, not just a supporting function


Topics

Legal and regulatory | Development


Both speakers focus on equitable and comprehensive methodologies for measuring digital performance that go beyond simple metrics to assess real-world accessibility and impact

Speakers

– Katarina Bojović
– Anja Đajić

Arguments

Assessment includes engagement rates and relative values to ensure small NGOs can compete equally with larger global agencies


Digital footprint analysis examines whether people worldwide can access information from Geneva-based primary sources


Topics

Development | Infrastructure


Both speakers recognize the dual nature of digital engagement – the need for immediate impact to capture attention while also building sustained trust through deeper content formats

Speakers

– Tara Mansell
– Su Sonia Herring

Arguments

Trust can be established in as little as 0.1 seconds for first impressions and 2-3 seconds for websites


Video content, especially short-form video, is becoming the dominant trend, while longer formats build trust and engagement


Topics

Sociocultural | Content policy


Takeaways

Key takeaways

Geneva serves as a critical hub for global multilateral diplomacy, but its digital ecosystem remains fragmented with only 1.84% of cross-linking between organizations’ websites


The AI era is fundamentally changing how organizations must approach digital communication – moving from static websites to becoming primary sources for AI systems


Trust remains the most powerful tool for communicators, with first impressions formed in 0.1 seconds and website trust established in 2-3 seconds


Video content, particularly short-form video, is becoming dominant for reaching audiences, while longer formats are essential for building sustained trust


Digital diplomacy has evolved from a supporting function to an integral part of how organizations represent themselves globally


Accessibility and inclusive design benefit everyone, not just those with disabilities, and should be built in from the start rather than added as an afterthought


Successful digital transformation requires organizational leadership support, investment in multilingual content, and focus on what audiences need rather than institutional priorities


Geneva-based organizations must preserve institutional knowledge and remain trusted anchors in an era of AI-generated content and misinformation


Resolutions and action items

Continue the Knowledge Bazaar discussion to explore practical applications of AI governance and digital communication strategies


Organizations should rethink their information architecture, moving away from PDF reports toward HTML and FAQ formats that are AI-accessible


Geneva-based institutions need to increase cross-linking and collaboration to break down digital silos


The first UN Global Dialogue on AI Governance will be held in Geneva in July, with ITU supporting the event


Organizations should invest in becoming primary sources for AI systems when their expertise areas are explained in media


Unresolved issues

How to effectively preserve the wisdom and knowledge generated in thousands of Geneva meetings for AI systems


What is the future relevance of traditional websites and PDF files in an AI-dominated information landscape


How to ensure Geneva remains a trusted anchor for information in a sea of AI-generated content


How to balance the need for short-form video content with the complexity of multilateral diplomatic processes


How smaller organizations can compete effectively in the digital space against larger agencies with more resources


How to measure and improve the actual impact of digital diplomacy on policy outcomes rather than just engagement metrics


Suggested compromises

Use both short-form video for reaching new audiences and longer-form content for building trust and deeper understanding


Balance institutional messaging with human-centered communication by featuring identifiable, trustworthy individuals


Combine absolute metrics with relative values in digital performance assessment to ensure fair competition between organizations of different sizes


Integrate accessibility as a foundation while recognizing it benefits all users, not just those with disabilities


Maintain multilingual approaches that go beyond UN official languages to include regional languages relevant to development work


Thought provoking comments

What is the relevance of websites today, where you go on the Chat GPT or on Google and find the answers? What is the relevance of PDF files? Because they are losing relevance in the AI.

Speaker

Jovan Kurbalija


Reason

This comment fundamentally challenges traditional digital communication formats and forces the audience to reconsider basic assumptions about how information is consumed in the AI era. It’s particularly provocative because it questions the very tools that organizations have relied on for decades.


Impact

This set the intellectual framework for the entire evening, establishing AI’s disruptive impact as a central theme. It prepared the audience for discussions about adapting communication strategies and influenced later speakers to address AI-related challenges in their remarks.


Only 1.84% of links on Geneva-based websites points to one another. Despite working on interconnected challenges, our digital ecosystem remains fragmented. How can we claim to the breaking down silos when our knowledge remains fragmented?

Speaker

Nathalie Fontanet


Reason

This statistic exposes a stark contradiction between Geneva’s collaborative rhetoric and digital reality. It uses concrete data to challenge the audience’s assumptions about their interconnectedness and forces them to confront uncomfortable truths about institutional silos.


Impact

This comment shifted the discussion from celebration to critical self-reflection. It provided a data-driven foundation for questioning Geneva’s digital ecosystem and influenced the focus on knowledge sharing and collaboration throughout the remainder of the event.


Can AI trust? Can AI trust a website? …AI cannot trust in the same way humans can. It looks for signals. It scans for signals. But it doesn’t have the same feeling as humans do… it also means we need to rethink the way we do our digital communications in an AI era.

Speaker

Tara Mansell


Reason

This philosophical question about AI’s capacity for trust introduces a fundamental epistemological challenge. It forces the audience to consider the qualitative differences between human and artificial intelligence, particularly regarding trust – a cornerstone of diplomatic communication.


Impact

This comment elevated the discussion from technical considerations to philosophical ones, encouraging deeper reflection on human-AI relationships. It provided a conceptual bridge between traditional diplomatic values (trust) and emerging technological realities, influencing how participants might approach AI integration.


We decided to shift the focus away from UNCTAD in the website and turn it on to people. What do people need to know about trade? Why do they need to know it? When do they need to know it? And how do they need to know it?

Speaker

Amalia Navarro


Reason

This represents a paradigm shift from institution-centric to user-centric communication. It challenges the traditional approach of international organizations and demonstrates practical application of human-centered design principles in diplomatic communication.


Impact

This comment provided a concrete example of successful digital transformation, offering other organizations a replicable model. It reinforced the evening’s theme about adapting to changing communication landscapes and demonstrated how theoretical concepts could be practically implemented.


People want to engage with people. So even if you are an organization, people want to get their information from a person, a human being, an identifiable, trustworthy person… visibility comes from short-form video, credibility comes from long-form content, and trust comes from people and not platforms.

Speaker

Su Sonia Herring


Reason

This insight reveals the persistent importance of human connection in an increasingly digital world. It provides actionable intelligence about changing media consumption patterns while emphasizing the irreplaceable value of human authenticity.


Impact

This comment provided practical guidance for digital strategy while reinforcing the human element theme. It influenced how participants might think about balancing technological tools with human-centered approaches, offering concrete recommendations for content strategy.


Overall assessment

These key comments transformed what could have been a routine awards ceremony into a substantive reflection on digital diplomacy’s future. They created a progression from questioning fundamental assumptions (Kurbalija’s challenge to traditional formats) to exposing systemic problems (Fontanet’s fragmentation statistic) to exploring philosophical implications (Mansell’s AI trust question) and finally to providing practical solutions (Navarro’s user-centric approach and Herring’s content strategy insights). Together, these comments elevated the discussion beyond celebration to critical analysis, encouraging participants to fundamentally reconsider their digital communication strategies in light of AI’s transformative impact. The comments created a cohesive narrative arc that challenged, diagnosed, philosophized, and ultimately provided pathways forward for Geneva’s digital diplomatic community.


Follow-up questions

What is the relevance of websites today, where you go on ChatGPT or on Google and find the answers?

Speaker

Jovan Kurbalija


Explanation

This question addresses the fundamental shift in how people access information in the AI era and challenges traditional web-based communication strategies


What is the relevance of PDF files? Because they are losing relevance in the AI

Speaker

Jovan Kurbalija


Explanation

This highlights the need to understand how AI systems process different document formats and the implications for information dissemination


Are we truly connecting and collaborating in ways that meet today’s challenges? Are we breaking down the silos that prevent from tackling the challenges that define our time?

Speaker

Nathalie Fontanet


Explanation

This questions the effectiveness of current multilateral cooperation and digital communication strategies in addressing global challenges


How can we claim to be breaking down silos when our knowledge remains fragmented?

Speaker

Nathalie Fontanet


Explanation

This addresses the contradiction between the goal of collaboration and the reality of fragmented digital ecosystems, particularly noting that only 1.84% of links on Geneva-based websites point to one another


How relevant is Geneva’s knowledge for training AI platforms?

Speaker

Nathalie Fontanet


Explanation

This explores the potential value and application of Geneva-based institutional knowledge in AI development and training


How can we preserve the wisdom generated in thousands of meetings?

Speaker

Nathalie Fontanet


Explanation

This addresses the challenge of capturing and maintaining institutional knowledge from multilateral diplomatic processes


How do we ensure that Geneva remains a trust anchor in a sea of AI generated content?

Speaker

Nathalie Fontanet


Explanation

This concerns maintaining credibility and authority of Geneva-based institutions in an environment increasingly dominated by AI-generated information


Can AI trust? Can AI trust a website?

Speaker

Tara Mansell


Explanation

This philosophical question explores the nature of trust in AI systems and how it differs from human trust, which has implications for digital communication strategies


Disclaimer: This is not an official session record. DiploAI generates these resources from audiovisual recordings, and they are presented as-is, including potential errors. Due to logistical challenges, such as discrepancies in audio/video or transcripts, names may be misspelled. We strive for accuracy to the best of our ability.