Three-Year Plan for IT in Public Administration

The Three-Year Plan for IT in Public Administration (Piano Triennale per l’informatica nella Pubblica Amministrazione) is a crucial instrument to drive the digital transformation of Italy, particularly within public administration. Given the accelerated digital adoption during the COVID-19 pandemic, technology’s role has become increasingly significant. This plan serves as a broad framework to navigate the evolving technological landscape and supports ongoing digital transformation initiatives.

Strategic Objectives

The Three-Year Plan aims to:

1. Promote Digital Society Development: Foster a society where digital services prioritize citizens and businesses, with the public administration driving national development.
2. Encourage Sustainable and Inclusive Development: Leverage digital innovation to support sustainable, ethical, and inclusive growth, benefitting people, communities, and territories while considering environmental sustainability.
3. Advance Digital Technology Adoption: Encourage the widespread adoption of new digital technologies across Italy’s production fabric, promoting standardization, innovation, and experimentation within public services.

Guiding Principles

The plan is underpinned by several key principles:

• Digital & Mobile First: Public administrations must prioritize digital service delivery.
• Digital Identity Only: Exclusive use of digital identity systems for accessing public services.
• Cloud First: Adoption of cloud-based solutions for new projects and services to prevent vendor lock-in risks.
• Inclusive and Accessible Services: Design digital public services that are inclusive and cater to diverse needs across various regions.
• Public Data as a Common Good: Treat public administration’s information assets as a shared resource.

Structure and Components

The plan is divided into three main parts:

1. Part I – The Three-Year Plan: This includes an executive summary, a detailed description of the strategy, and an exploration of AGID’s guiding principles.
2. Part II – Technological Components: This section is divided into six chapters, each corresponding to different levels of the strategic model.
3. Part III – Governance: Comprising three chapters, this section outlines the governance framework required to implement digital transformation across the country and specifies actions for public administrations.

Each chapter within Parts II and III follows a structured format, beginning with an introduction, followed by the normative and strategic context, objectives and expected outcomes, and a roadmap of actions required from AGID, the Department for Digital Transformation, and other institutional actors.

Key Objectives and Expected Outcomes

The plan identifies several objectives and expected outcomes across different areas:

1. Service Generation and Delivery: Enhance the ability to generate and deliver digital services.
2. Platform Evolution: Improve existing platforms to simplify administrative actions and enhance services for citizens and businesses.
3. Interoperability: Promote the application of interoperability guidelines among API providers and increase the number of APIs registered and utilized.
4. Cloud Services: Ensure public administrations adopt qualified cloud services and align with national standards.

Actions and Responsibilities

The plan specifies actions for AGID, the Department for Digital Transformation, and other institutional actors. These actions include monitoring progress, implementing new digital solutions, and promoting open-source software usage among public administrations. Additionally, it emphasizes the importance of public administrations adopting digital identities and integrating with national platforms to streamline service delivery.