Misleading or aggressive sales practices affect the vulnerable

The Canadian Radio-television and Telecommunications Commission (CRTC) published a report on the use of misleading or aggressive retail sales practices by Canada’s large telecommunications carriers. The report identified aggressive tactics and noted that these tactics present difficulties for individuals who may be more vulnerable due to their age, disability, or language barrier, and who already face obstacles to making informed choices. Consumer and disability advocacy groups explained how these sales practices can have a disproportionately negative impact on Canadians with disabilities, who already face challenges in obtaining accessible products, services, and information.

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