WSIS session calls for meaningful connectivity as AI and e-governance expand

Speakers at the WSIS Forum 2026 warned that AI strategies, digital identity systems and e-government services are advancing faster than meaningful connectivity in many parts of Africa and the wider Global South, leaving rural communities, low-income groups, women and persons with disabilities at risk of further exclusion.

The session, titled ‘Closing Africa’s Connectivity Gap in the Age of AI and E-Governance’, took place during the WSIS Forum 2026 in Geneva. The annual forum, co-organised by ITU, UNESCO, UNDP and UNCTAD, brings together governments, international organisations, civil society, the private sector, academia and technical communities to discuss digital cooperation and sustainable development.

Opening the session, Thobekile Matimbe of Paradigm Initiative framed the discussion around evidence from more than 28 countries. She said governments are increasingly adopting AI strategies, digital IDs and online public services, but many people still lack the connectivity, devices and conditions needed to benefit from them. Based on Paradigm Initiative’s work, she argued that the digital divide is widening rather than narrowing.

Bridget Hanani Ndlovu outlined the scale of exclusion, noting that 2.6 billion people remain unconnected globally and that more than half of Africa’s population is still offline. She stressed that the problem is not only missing infrastructure, but also what she described as ‘deliberate disconnection’, including internet shutdowns.

Ndlovu said Paradigm Initiative’s 2025 review of 29 African countries found that nine had implemented internet shutdowns. She cited Kenya and Tanzania as examples where connectivity can be disrupted even when infrastructure exists, arguing that such measures limit people’s ability to access information, public services and economic opportunities.

She also warned that AI-powered digital identity systems can deepen exclusion when introduced in unequal contexts. Referring to Uganda, Ndlovu said elderly people, women and persons with disabilities had faced difficulties accessing services linked to digital ID systems. She said digital systems must be designed and implemented with affected communities in mind, rather than assuming that technology will automatically improve access.

Affordability was another recurring concern. Ndlovu said data costs remain prohibitive in several African countries, giving Zimbabwe as an example where internet access can be unaffordable for low-income users. She also pointed to infrastructure problems in parts of Nigeria, including Zamfara North, where communities continue to experience limited or unreliable access.

Shumaila Shahani, a human rights lawyer, said similar challenges exist in South Asia and urged participants to focus on the human consequences of weak connectivity. She said poor access is not only about slow speeds or failed downloads, but can determine whether people receive essential services. As an example, she said biometric failures can prevent people from receiving food rations.

Shahani also linked connectivity to electricity access, explaining that unreliable power and limited charging options can make mobile devices unusable. She said women and persons with disabilities are often particularly affected when charging points, devices, and digital services are not accessible to them.

Her main warning was that AI-enabled and digital systems become harmful when they replace older offline channels before everyone can use the new systems. She said the ‘new AI door’ is not the problem by itself, but that exclusion occurs when it becomes the only door available.

The panel also discussed Universal Service Funds (USFs), which are intended to support connectivity in underserved areas. Ndlovu said many African countries have USFs in law, but implementation is often weak, transparency is limited and public information on budgets and progress is difficult to find.

She cited several country examples, saying Ethiopia had created a framework without an operational fund, Somalia lacked a functioning USF, Sudan had repeatedly established a fund without effective implementation, and telecom operators in the Democratic Republic of the Congo had not made required contributions. She added that South Africa showed stronger transparency around its fund, while Namibia had begun rollout work and Tunisia had pursued alternative coverage models through ‘white zones’.

Shahani suggested that USFs should be complemented by other affordability measures, including reduced taxes on handsets, device financing, targeted support for women’s connectivity and legal obligations requiring private operators to extend rural coverage. She said the connectivity policy should also address the electricity infrastructure, including solar-powered towers.

The speakers also called for stronger accountability before governments deploy AI-integrated public systems. Ndlovu said governments should conduct human rights impact assessments before adopting digital identity or AI systems and should consult affected communities early, not only at the end of the policy process.

She argued that governments and international processes should measure harms and impacts, not only infrastructure rollout or the number of AI tools adopted. Matimbe supported this point, saying implementation must include civil society and other stakeholders at the national level, not only governments and companies.

Shahani added that connectivity statistics should better reflect meaningful access. She said counting someone as connected because they have 2G access does not capture whether they can actually use digital public services, AI tools or online education. Measurement, she argued, should include device capability, speed, affordability and daily use.

She also said national AI strategies must include explicit connectivity budgets, warning that ‘any national AI strategy without a connectivity budget’ is ‘just a press release’.

In the audience discussion, speakers addressed whether women’s connectivity should be treated separately from household access. Ndlovu said women are often specifically disadvantaged in access to technology and should not have to depend on devices controlled by others. Shahani added that if a woman relies on her partner’s phone, that access is not meaningful or independent.

Across the session, speakers agreed that meaningful connectivity in the AI era requires more than network coverage. It also depends on affordability, electricity, devices, protection from shutdowns, functioning Universal Service Funds, inclusive design, offline alternatives and rights-based assessments before new systems are deployed.

The discussion concluded with a shared emphasis on implementation. Speakers argued that governments, companies, civil society and technical experts need to work together to ensure that AI, digital identity and e-governance systems do not deepen exclusion, but instead expand access to services and opportunities for communities that remain offline or underserved.

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