NSW privacy survey highlights concern over AI and data breaches
Seventy percent of respondents were concerned about NSW government use of AI and automated decisions affecting the public.
Australia’s NSW Privacy Commissioner has published the latest biennial survey on community attitudes towards privacy, highlighting strong public concern over data breaches and the use of AI and automated decision-making by government agencies.
The Information and Privacy Commission’s 2026 Community Attitudes Survey provides an indicative picture of public views in New South Wales on privacy rights, data breaches, access to personal information, and government use of emerging technologies. For the first time, the survey also includes findings on AI and automated decision-making.
The survey found that 70% of respondents were concerned about the NSW government’s use of AI and automated decision-making technologies in public decisions. It also found that 99% of respondents considered the NSW Government’s protection of personal information important, the highest result recorded in the survey. Just under 75% were aware that they could access and amend their personal information, apply for a review, or make a complaint with a NSW Government agency.
Concern about data breaches was also high, with 84% to 91% of respondents worried about deliberate hacking, inappropriate sharing, accidental release, and unauthorised access to personal information. Among respondents affected by a breach, 53% had contact information compromised, while 44% had identification information compromised.
Privacy Commissioner Sonia Minutillo said the findings showed that the public places a high value on privacy and is concerned about the risks posed by data breaches and new technologies. She said NSW public sector agencies could strengthen trust by implementing robust governance frameworks for the use of personal information and maintaining strong privacy practices.
The IPC said it will use the results to identify ways to support agencies and the community, and to inform its forward work under the Privacy Proactive Regulatory Initiatives Program.
Why does it matter?
The findings point to a growing trust challenge for public-sector AI deployment. As governments expand the use of AI and automated decision-making, public confidence will depend not only on technical safeguards but also on privacy governance, transparency, and clear avenues for people to access, amend, or challenge the use of their personal information.
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