AI platform boosts efficiency in Tokyo administration

GovTech Tokyo is leading efforts to deploy generative AI tools, with early results showing faster workflows and lower costs in municipal operations.

Tokyo is expanding generative AI use in government, introducing a shared platform that enables public employees to build low-cost tools and improve administrative efficiency.

Tokyo authorities are accelerating the adoption of generative AI across public administration, aiming to improve efficiency and address labour shortages. Municipal governments across the capital are increasingly integrating AI into daily operations.

A new AI platform with GovTech Tokyo enables public employees to build customised applications without advanced technical skills. Built on open-source software, the system lowers costs and removes barriers linked to development and infrastructure.

Practical applications include document drafting tools, regulatory search systems, and internal chatbots. Early deployments, such as in Sumida Ward, show reduced operational costs and faster workflows compared to outsourcing solutions.

GovTech Tokyo, established in 2023 to lead digital transformation, continues to expand support frameworks and expertise. Plans are underway to enable the sharing of AI applications across municipalities, strengthening collaboration and standardising innovation across the capital.

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