Greece launches platform to track public service requests in real time
Citizens can now monitor application progress through Greece’s new digital portal.
Greece has launched politis.gov.gr, a new digital platform that allows citizens to track the progress of requests submitted to public administration services in real time. The initiative forms part of the government’s wider digital transformation agenda and aims to strengthen trust between citizens and the state.
Using their TaxisNet credentials, citizens can monitor applications submitted from 1 June 2026 onwards through the new platform. Users can view the current processing stage of a request, identify the responsible department, access contact details and review estimated completion timelines. Automatic notifications are also sent via email whenever a case is registered or updated.
Government officials described the platform as part of a broader cultural shift towards greater transparency and accountability in public administration. Instead of requiring citizens to repeatedly contact services for updates, the system provides a transparent digital record of every stage of the process. Authorities say the platform can reduce administrative burdens while improving accountability and the quality of public services.
The platform also creates a centralised view of a citizen’s interactions with public services, offering a complete history of cases and transactions with the state. According to the Ministry of Digital Governance and Artificial Intelligence, the platform represents another step towards a more efficient, citizen-centred and digitally enabled public sector.
Why does it matter?
Governments across Europe are increasingly using digital technologies to improve public service delivery and strengthen trust in public institutions. Providing citizens with real-time visibility into administrative processes can reduce uncertainty, improve transparency and limit the need for repeated interactions with government offices.
The platform also reflects Greece’s broader digital transformation efforts, which aim to streamline public administration, reduce bureaucracy and improve the overall user experience of government services.
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