Armenia’s Digital Transformation Strategy (2021-2025)
February 2021
Strategies and Action Plans
The Armenian government’s digital transformation strategy focuses on enhancing the country’s digital infrastructure, governance, and service delivery. The key components of the strategy include:
- Objectives:
- To improve governmental processes through digitalization, ensuring efficiency, transparency, and accessibility.
- To integrate digital technologies into various sectors of society, enhancing both public and private services.
- Strategic Directions:
- Government Digitalization: Establishing unified standards for systems development and promoting integration across different governmental platforms.
- Digital Governance: Implementing a strong governance framework that oversees the development and usage of digital services.
- Public Service Transformation: Digitizing public services to improve citizen engagement, with the aim of increasing ease of access to essential services like healthcare and education.
- Key Initiatives:
- Adoption of common standards for digital systems across government sectors.
- Creating a unified framework for systems development to ensure compatibility and integration.
- Fostering a culture of digital innovation within public services to ensure Armenia’s global competitiveness.
- Expected Outcomes:
- Increased transparency and efficiency in governmental processes.
- A robust digital infrastructure supporting the country’s governance and economy.
- Enhanced digital literacy among citizens, improving their ability to use new digital services effectively.