Armenia’s Digital Transformation Strategy (2021-2025)

Strategies and Action Plans

The Armenian government’s digital transformation strategy focuses on enhancing the country’s digital infrastructure, governance, and service delivery. The key components of the strategy include:

  1. Objectives:
    • To improve governmental processes through digitalization, ensuring efficiency, transparency, and accessibility.
    • To integrate digital technologies into various sectors of society, enhancing both public and private services.
  2. Strategic Directions:
    • Government Digitalization: Establishing unified standards for systems development and promoting integration across different governmental platforms.
    • Digital Governance: Implementing a strong governance framework that oversees the development and usage of digital services.
    • Public Service Transformation: Digitizing public services to improve citizen engagement, with the aim of increasing ease of access to essential services like healthcare and education.
  3. Key Initiatives:
    • Adoption of common standards for digital systems across government sectors.
    • Creating a unified framework for systems development to ensure compatibility and integration.
    • Fostering a culture of digital innovation within public services to ensure Armenia’s global competitiveness.
  4. Expected Outcomes:
    • Increased transparency and efficiency in governmental processes.
    • A robust digital infrastructure supporting the country’s governance and economy.
    • Enhanced digital literacy among citizens, improving their ability to use new digital services effectively.