US civil society organisation, the Electronic Privacy Information Center (EPIC), issued a letter to the US Congress Subcommittee on Consumer Protection and Commerce, addressing the topic of consumer safety when using Internet of things (IoT) devices. The letter details the privacy and security concerns associated with IoT devices and urges the subcommittee to consider adopting the IoT code of practice which was issued in the UK October 2018. The letter was sent to the subcommittee in advance of a scheduled hearing in the matter of dangerous products.
The Internet of Things (IoT) includes a wide range of Internet-connected devices, from highly digitalised cars, home appliances (e.g. fridges), and smart watches, to digitalised clothes that can monitor health. IoT devices are often connected in wide-systems, typically described as 'smart houses' or 'smart cities'.
Cybersecurity is among the main concerns of governments, Internet users, technical and business communities. Cyberthreats and cyberattacks are on the increase, and so is the extent of the financial loss.
Yet, when the Internet was first invented, security was not a concern for the inventors. In fact, the Internet was originally designed for use by a closed circle of (mainly) academics. Communication among its users was open.
Cybersecurity came into sharper focus with the Internet expansion beyond the circle of the Internet pioneers. The Internet reiterated the old truism that technology can be both enabling and threatening. What can be used to the advantage of society can also be used to its disadvantage.
Consumer trust is one of the main preconditions for the success of e-commerce. E-commerce is still relatively new and consumers are not as confident with it as with real-world shopping. Consumer protection is an important legal method for developing trust in e-commerce.