EU e-government action plan 2016-2020: Accelerating the digital transformation of government

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The European eGovernment Action Plan 2016-2020 is on the topic of modernisation of public administrations across the EU through eGovernment; digital tools and innovations functioning as digital public services and technologies. The action plan highlights the use of digital technologies in eGovernment to ‘support administrative processes, improve the quality of the services and increase internal public sector efficiency’. The action plan builds on the previous 2011-2015 action plan, with an increased focus on wide-scale implementation of eGovernment. Through a set of proposed policy priorities and actions, the action plan suggests that innovative approaches and digital technologies are ‘used to design and deliver better services in line with the needs and demands of citizens and businesses’.